Joshua Durfee
Anchorage,AK
Summary
Professional banking associate with strong experience in account creation, maintenance, and member support. Skilled in resolving inquiries, explaining products and fees, and recommending solutions that match financial needs. Known for accuracy, compliance, and dependable service.
Overview
8
8
years of professional experience
Work History
Senior Financial Services Representative
Global Credit Union
06.2022 - Current
- Opened and maintained checking, savings, and certificate accounts while verifying documentation and identity requirements.
- Recommended appropriate credit union products based on member financial needs and service goals.
- Processed member transactions accurately, including deposits, withdrawals, transfers, and loan payments.
- Resolved member inquiries by explaining account features, fees, and digital banking services.
- Applied banking regulations and security procedures during account servicing and transaction processing.
- Escalated fraud concerns and account discrepancies promptly to protect member assets and minimize risk.
- Supported branch operations by assisting teammates with complex member service requests.
- Supervised front line associates modeling cross-sell opportunities and engagement strategies.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
- Resolved client concerns promptly and professionally, maintaining a high level of customer satisfaction.
Cashier/Cook
Raising Cane's
12.2021 - 06.2022
- Processed customer orders accurately using POS systems and handled cash, card, and payment verification efficiently.
- Delivered fast, friendly service at front counter and drive-thru with focus on order accuracy.
- Prepared chicken finger meals, toast, fries, and sauces while maintaining quality and portion consistency.
- Maintained clean, sanitary workstations, restocked supplies, and followed food safety standards throughout shifts.
Electronics Sales Associate
Walmart
03.2021 - 07.2021
- Assisted customers with electronics product selection, features, and setup questions.
- Processed sales transactions and resolved register issues with accuracy and professionalism.
- Maintained accurate merchandise displays, price labels, and department zoning standards.
- Replenished stock, organized backroom inventory, and supported timely product availability.
Remodel Associate
Walmart
12.2020 - 02.2021
- Executed remodel resets, repositioning fixtures and merchandise to optimize alignment with updated sales floor layouts.
- Assembled shelving, endcaps, and displays using Walmart merchandising diagrams and planograms.
- Maintained backroom organization by sorting product, supplies, and fixtures for efficient staging.
- Collaborated with team leads to implement signage changes and facilitate smooth floor transitions.
Remodel Associate
Target
03.2020 - 06.2020
- Executed remodel resets, moving fixtures and merchandise to align with updated sales floor layouts.
- Assembled shelving, endcaps, and displays using Target merchandising diagrams and planograms.
- Collaborated with team leads to complete signage changes and floor transitions during overnight work.
- Collaborated with team leads to complete signage changes and floor transitions.
Cashier Team Lead
Holiday Gas Station
04.2019 - 03.2020
- Trained new cashiers on register procedures, customer service, and cash handling standards.
- Supervised cashier shifts, ensuring accurate POS transactions and smooth front-end operations.
- Reconciled cash drawers and corrected register discrepancies to maintain accurate daily balances.
- Enforced age-verification procedures for tobacco, alcohol, and lottery sales.
Education
High School Diploma -
Adult Learning Center
Palmer, AKSkills
- Banking operations
- Certificate accounts
- Relationship management
- Account services
- Certificates of deposit
- Cash handling
- Banking regulations
- Account management
- Customer referrals
- Cross-selling techniques
- Communication skills
- Adaptability
Timeline
Senior Financial Services Representative
Global Credit Union
06.2022 - Current
Cashier/Cook
Raising Cane's
12.2021 - 06.2022
Electronics Sales Associate
Walmart
03.2021 - 07.2021
Remodel Associate
Walmart
12.2020 - 02.2021
Remodel Associate
Target
03.2020 - 06.2020
Cashier Team Lead
Holiday Gas Station
04.2019 - 03.2020
High School Diploma -
Adult Learning Center