Heather Renee DeBoer
Greenwood,USA
Summary
Diligent banking associate with robust background in financial services. Known for providing premium client support and facilitating seamless financial transactions. Demonstrated ability to analyze client needs and deliver tailored financial solutions.
Overview
12
12
years of professional experience
Work History
Senior Financial Services Representative
Arkansas Federal Credit Union
05.2022 - Current
- Built strong relationships with members, fostering trust and loyalty through exceptional service.
- Leveraged excellent communication skills to present complex financial information in an accessible manner, enabling members to make informed decisions.
- Resolved member concerns promptly and professionally, maintaining a high level of customer satisfaction.
- Analyzed member's current and future financial needs, producing beneficial product recommendations.
- Supervised front line associates modeling cross-sell opportunities and engagement strategies.
Assistant Store Manager
Tractor supply
07.2020 - 05.2022
- Scheduled and delegated assignments to maximize coverage.
- Inspired team members to drive performance, collaboration, and teamwork.
- Maintained optimal inventory levels to control costs and meet store demands.
Front End Operations Manager
Walmart, Inc
11.2017 - 07.2020
- Set and improved schedules and workflows to optimize front-end operations.
- Prepared drawers, counted totals, and resolved discrepancies to control financial risks.
- Established clear goals and coached employees to enhance performance and improve revenue.
- Coached cashiers, courtesy clerks, and self-checkout attendants on engagement, check-out procedures, and best practices.
- Maintained store readiness with smooth coordination of opening and closing tasks.
- Processed returns and exchanges and helped individuals locate desired products.
- Modeled exceptional customer service and engagement behaviors to team members.
Support Manager
Walmart, Inc
10.2013 - 11.2017
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Maximized employee performance with effective training and close mentoring.
- Directed staff management, task delegation, merchandising, and customer service.
Education
Diploma -
South Seattle Community College
Seattle, Wa11.2017
Skills
- Financial planning
- Banking operations
- Customer relationship building
- Teller transactions
- Cash management
- Loan applications
Timeline
Senior Financial Services Representative
Arkansas Federal Credit Union
05.2022 - Current
Assistant Store Manager
Tractor supply
07.2020 - 05.2022
Front End Operations Manager
Walmart, Inc
11.2017 - 07.2020
Support Manager
Walmart, Inc
10.2013 - 11.2017
Diploma -
South Seattle Community College
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