Roxanne De Souza
Hollywood,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
40
40
years of professional experience
Work History
General Contractor Assistant
Nash Handyman Services
01.2019 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Cashier and Salesperson
Stealth Book Store
01.2012 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
Christian Hardware
01.2008 - 01.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cashier
Quiznos Subs
01.2006 - 01.2008
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Addressed customer needs and made food recommendations to increase sales.
- Provided backup support for other team members when needed, showcasing versatility within the restaurant environment.
Caterer
Alberto's Catering Company
01.2004 - 01.2006
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Babysitter
Self-employeed
01.1996 - 01.2003
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Seamstress
Self-employeed
01.1985 - 01.1988
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
Education
High School Diploma -
Mucurapo Senior Comprehensive School
Trinidad07.1984
Skills
- Scheduling and Planning
- Site Safety Management
- Multitasking
- Client Communication
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
Timeline
General Contractor Assistant
Nash Handyman Services
01.2019 - Current
Cashier and Salesperson
Stealth Book Store
01.2012 - 07.2015
Store Manager
Christian Hardware
01.2008 - 01.2012
Cashier
Quiznos Subs
01.2006 - 01.2008
Caterer
Alberto's Catering Company
01.2004 - 01.2006
Babysitter
Self-employeed
01.1996 - 01.2003
Seamstress
Self-employeed
01.1985 - 01.1988
High School Diploma -
Mucurapo Senior Comprehensive School
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