Ariel Richardson
Jacksonville,FL
Summary
Dedicated customer care representative with a proven track record in effective communication and problem-solving. Expertise in conflict resolution and maintaining accurate records to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Home Depot
Jacksonville, FL
2018.03 - 2023.10
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered customer support to high call load each shift.
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving skills.
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
2017.01 - 2018.10
- Managed billing issues and resolved discrepancies for member accounts.
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Educated members on policy coverage, claims processes, and healthcare resources.
- Answered customer inquiries and provided accurate information regarding products and services.
Mortgage Loan Processor
DataVerify
Jacksonville , FL
2015.11 - 2017.08
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Prepared file for final clear-to-close by branch management.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Analyzed borrower credit reports and income statements to verify accuracy.
Education
High School Diploma -
Mycroschool
Jacksonville, FL2016-06
Skills
- Customer relationship management
- CRM software
- Billing resolution
- Product education
- Quality assurance
- Customer support
- Call handling
- Customer service
Timeline
Customer Care Representative
Home Depot
2018.03 - 2023.10
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
2017.01 - 2018.10
Mortgage Loan Processor
DataVerify
2015.11 - 2017.08
High School Diploma -
Mycroschool