Ariel Rodriguez
Dallas
Summary
Dynamic Client Advisor at Louis Vuitton with a proven track record in client relationship management and consultative sales. Expert in delivering exceptional customer engagement and fostering loyalty through personalized service. Adept at utilizing product recommendations to drive sales and enhance client satisfaction, ensuring memorable shopping experiences.
Overview
10
10
years of professional experience
Work History
Client Advisor
Louis Vuitton - LVMH
09.2019 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers during live chat and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Managed multiple accounts and interactions while seamlessly toggling between multiple screens and systems.
Caregiver
Cedar Bluff Assisted Living
08.2016 - 12.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Associate of Applied Science - Criminal Justice
Mountain View College
Dallas, TX06.2020
Skills
- Client relationship management
- Account Management
- Detailed Client Communication in written form
- Managing high-volume high-stress workload
- Product recommendation
- Attention to Detail and Ability to work independently
- Customer engagement
- Service level agreements
- Demand forecasting
- Client retention strategies
- Account management
- Onboarding management
Languages
English
Native or Bilingual
Laotian
Elementary
Vietnamese
Elementary
Timeline
Client Advisor
Louis Vuitton - LVMH
09.2019 - Current
Caregiver
Cedar Bluff Assisted Living
08.2016 - 12.2017
Associate of Applied Science - Criminal Justice
Mountain View College