Ariel Russell
Carrollton,GA
Summary
Results-driven customer service professional with strong multitasking and time management skills, consistently delivering exceptional experiences for diverse clientele. Recognized for ability to meet organizational objectives in high-pressure settings while enhancing brand reputation and ensuring customer satisfaction. Proven adaptability to rapid changes, thriving under pressure and achieving high marks for work quality and efficiency. Technical proficiency in various software applications complements a robust foundation of professional competencies, ready to contribute effectively in a dynamic workplace.
Overview
1
1
year of professional experience
Work History
Tourism and Hospitality Internship
Sandals Royal Bahamian
Nassau, Bahamas
06.2024 - 08.2024
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Supported senior staff members in the completion of complex projects within deadlines.
Tutoring for Academic Success
University of West Georgia
Carrollton, GA
02.2024 - 05.2024
- Conducted individual assessments of student needs to identify areas of improvement.
- Facilitated workshops on topics such as time management, test taking strategies, and note taking techniques.
- Developed tailored study plans for each student based on their goals and skillsets.
Barista
Cafe Vendome
Atlanta, GA
04.2023 - 09.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Economics - Economics
University of West Georgia
Carrollton, GA05-2027
Skills
- Dependable and Responsible
- Communication
- Relationship Building
- Teamwork and Collaboration
- Self-Directed
- Organization
- Social Perceptiveness
Affiliations
- Member of the Academic Honor Society
- Member of the International Student's Club
- Mentored Younger Students
- Assissted the eldery at the nursing home
Accomplishments
- Received Honor Roll
- Emerald Club
- Acquired scholarship for academic success
Timeline
Tourism and Hospitality Internship
Sandals Royal Bahamian
06.2024 - 08.2024
Tutoring for Academic Success
University of West Georgia
02.2024 - 05.2024
Barista
Cafe Vendome
04.2023 - 09.2023
Bachelor of Economics - Economics
University of West Georgia
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