
Dedicated hospitality professional with 10 years of bartending experience in high-volume restaurants and bars. Overall 15 years of experience in the service industry. Proven leader with experience as a Lead Bartender, Key Holder, Shift Lead, and Certified Trainer. Skilled in team leadership, opening and closing operations, cash handling, inventory management, guest relations, and creating exceptional customer experiences. Recognized for strong work ethic, professionalism, attention to detail, and the ability to thrive in fast-paced environments.
Acting as manager on duty when needed
Leading pre-shift meetings
Open and close the restaurant, including securing the building, handling alarm systems, and performing all key holder responsibilities.
Handling guest complaints
Assisting with inventory and ordering
Training new hires
Perform nightly cash reconciliation, prepare deposits, and balance drawers accurately.
Delivered exceptional service in a fast-paced, high-volume neighborhood bar.
Built strong relationships with regular guests, increasing repeat business.
Maintained cleanliness and compliance with health and alcohol service standards
Prepared beverages efficiently while providing personalized guest experiences.
Independently opened and closed the bar during eight-hour shifts, managing all operations without on-site management.
Balanced cash drawers, monitored inventory, and maintained accurate financial records.
Delivered fast, accurate service while building relationships with regular guests and professionally handling difficult situations.
Supervised daily front-of-house operations, delegated responsibilities, and coached team members.
Trained and mentored new bartenders and servers on company standards and service techniques.
Managed cash drawers, shift reports, and nightly closing procedures.
Delivered outstanding guest service in a high-volume sports bar environment.