Jennifer Valdez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Shift Leader/Shift Manager/Key Holder
Clothes Mentor
2021.06 - 2023.01
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
CNA Mentor
Academy Of Nursing
2009.08 - 2011.03
- Mitigated fall risks within the facility by routinely assessing patients'' mobility status and making necessary adjustments to their environments or supports as needed.
- Increased patient satisfaction with compassionate, attentive assistance during daily activities.
- Upheld regulatory compliance within the facility by adhering to established policies, procedures, and best practices for patient care delivery.
- Enhanced patient care by implementing individualized care plans and providing personalized support.
- Expedited the recovery process for post-operative patients via diligent monitoring of vitals signs, wound care management, and timely medication administration.
Biomedical Technician
Crime Scene Cleanup
2009.04 - 2011.02
- Maintained a high level of professionalism while working under pressure in emotionally challenging environments.
- Preserved the integrity of crime scenes through proper application of scene protection protocols.
- Demonstrated commitment to ongoing professional development through participation in training seminars, workshops, and conferences related to forensic science advancements.
- Demonstrated strong problem-solving skills and adaptability when faced with unpredictable crime scene conditions or challenges.
- Followed strict laboratory safety procedures to ensure safety of personnel and evidence.
- Trained new technicians or other personnel on forensic science techniques.
- Attended and examined scenes of crimes.
Coustomer Reservaition Support
American Airlines
1999.04 - 2001.01
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Managed high call volume while maintaining a friendly and professional demeanor, ensuring positive interactions with customers.
- Contributed to team training initiatives by sharing best practices and insights gleaned from experience in the role.
- Provided backup support for related departments when needed, demonstrating versatility in various roles throughout the organization.
- Participated in ongoing training sessions to stay current on industry trends and new technologies affecting the reservations process.
- Managed customer account details with accuracy and confidentiality, ensuring the protection of sensitive personal information.
- Assisted customers by offering personalized recommendations based on their needs, leading to increased upselling success.
- Consistently received positive feedback from both customers and peers regarding exemplary service provision and problem-solving capabilities.
- Maintained detailed records of reservations, cancellations, and modifications for accurate reporting and forecasting purposes.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
Education
Trauma And Crime Scene Technian - TCST
Academy of Nursing
San Antonio, TX08.2009
High School Diploma -
Lake View High School
San Angelo, TX05.1996
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Team motivation
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Conflict Resolution
- Team Supervision
- Staff Supervision
- Assigning Work
- Inventory Counts
- Complaint resolution
- Sales and Upselling
- Shift Paperwork Completion
- Issue Resolution
- Daily workflows
- Staff Development
- Professional Appearance
- Policy and Procedure Enforcement
- Technical Support
Timeline
Shift Leader/Shift Manager/Key Holder
Clothes Mentor
2021.06 - 2023.01
CNA Mentor
Academy Of Nursing
2009.08 - 2011.03
Biomedical Technician
Crime Scene Cleanup
2009.04 - 2011.02
Coustomer Reservaition Support
American Airlines
1999.04 - 2001.01
Trauma And Crime Scene Technian - TCST
Academy of Nursing
High School Diploma -
Lake View High School
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