Laura Longo
Dalzell,SC
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Leader-Key Holder
Walgreens Boots Alliance
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Manager of Operations
707 Indoor Shooting Range
09.2013 - 10.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Department Manager-Key Holder
The Home Depot Inc
03.2007 - 09.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Education
Associates Business Management -
Horry-Georgetown Technical College
Conway, SCSkills
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- POS system operation
- Safety processes and procedures
- Customer service management
- Schedule management
- Operations management
- Staff management
- Inventory management
Certification
NRA certified:
Chief Range Safety Officer
Pistol Instructor
Home and personal safety instructor
SC certified Concealed Weapons Instructor
SC Licensed Pharmacy Technician
Timeline
Shift Leader-Key Holder
Walgreens Boots Alliance
02.2023 - Current
Manager of Operations
707 Indoor Shooting Range
09.2013 - 10.2022
Department Manager-Key Holder
The Home Depot Inc
03.2007 - 09.2013
NRA certified:
Chief Range Safety Officer
Pistol Instructor
Home and personal safety instructor
SC certified Concealed Weapons Instructor
SC Licensed Pharmacy Technician
Associates Business Management -
Horry-Georgetown Technical College
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