Hammad Mourtada
Coral Springs,FL
Summary
Dynamic Shift Lead at Walgreens Boots Alliance with a strong focus on customer service and team motivation. Expert in cash handling and conflict resolution, I successfully trained and mentored staff, enhancing overall team performance and satisfaction. Committed to maintaining a safe and organized environment while driving operational excellence.
Reliable Shift Leader with 13 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Knowledgeable shift lead with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens Boots Alliance
06.2021 - 03.2025
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, while maintaining a warm welcoming atmosphere.
- Managed 9 employee in meeting quality in daily operations.
- Completed cash and credit card transactions accurately using POS .
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Completed store opening and closing procedures and balanced tills.
Education
BBA - Business Services
Toledo University
900 Bancroft Road Toledo, Ohio05-1983
Bachelor of Science - Engineering Technology
Loughbrough Technical Collage
101 Radmore Road Loughbrough UK07-1979
Skills
- Customer service
- Employee training
- Team motivation
- Workplace safety
- Staff supervision
- Daily reporting
- Shift paperwork completion
- Customer service focus
Timeline
Shift Lead
Walgreens Boots Alliance
06.2021 - 03.2025
BBA - Business Services
Toledo University
Bachelor of Science - Engineering Technology
Loughbrough Technical Collage
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