Stephen Wright
Moncks Corner,SC
Summary
Results-oriented Shift Lead with expertise in team supervision, operational efficiency, and safety compliance. Specializes in enhancing service delivery and customer satisfaction through targeted training and staff development. Proven skills in conflict resolution and operational improvements, fostering a positive team environment. Committed to optimizing workflow and meeting objectives while balancing customer and employee needs.
Overview
25
25
years of professional experience
Work History
Shift Lead
Pizza Hut
Moncks Corner, South Carolina
11.2023 - 08.2026
- Directed daily store operations in absence of Store Manager or Assistant Manager, ensuring continuity of service.
- Supervised team members during peak shifts to maintain efficient service delivery.
- Executed opening procedures, including deactivating alarm and counting cash, to ensure operational readiness.
- Executed opening and closing duties to ensure smooth transitions between shifts. to facilitate business operations.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Responded to customer inquiries and complaints in a professional manner.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored food safety standards to ensure compliance with health regulations.
- Implemented operational improvements to optimize workflow and enhance team performance.
- Supervised staff during shift changes and ensured transition went smoothly.
- Provided coaching and training to employees to enhance their skills and performance. Managed daily work assignments to enhance operations.
- Upheld company standards and compliance requirements for operations.
Container Truck Driver
Big Red Box
North Charleston, South Carolina
10.2022 - 10.2023
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and cargo information.
- Managed personal driving time according to Hours of Service regulations.
- Adhered to all traffic laws and safety regulations during transport.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Communicated effectively with dispatch regarding route changes or delays.
- Communicated with dispatchers regarding pickup and delivery times.
- Loaded and unloaded cargo efficiently while ensuring proper handling procedures.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed daily pre-trip inspections on vehicles to ensure safe operation.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Concrete Mixer Driver
Port City Concrete
Jedberg, SC
01.2022 - 10.2022
- Operated concrete mixer to ensure consistent and accurate material delivery.
- Maintained mixer truck by inspecting and cleaning vehicle daily and completing basic upkeep such as fueling and changing out worn parts.
- Transported loads of concrete mix to designated sites in a safe and efficient manner.
- Monitored concrete quality during transportation to prevent contamination or spoilage.
- Communicated with site managers to confirm delivery schedules and project requirements.
- Communicated with dispatchers regarding load status, arrival times and any other issues that arose during deliveries.
- Prevented concrete build-up by washing after deliveries and spraying non-stick compounds onto surfaces.
- Followed all applicable traffic laws while operating vehicle on public roads.
- Worked safely when accessing work sites, unloading concrete and exiting construction areas.
- Received daily assignments from supervisor and followed directions to ensure timely completion of tasks.
- Maintained equipment through regular inspections and routine maintenance procedures.
- Adhered strictly to safety policies while operating heavy machinery around job sites.
- Assisted in loading additional supplies onto mixer truck when necessary for future jobs.
- Kept paperwork in order, getting delivery tickets signed and returned to company.
- Conducted routine cleaning of mixer truck interior and exterior to maintain cleanliness standards set by company policy.
- Utilized mobile technology devices such as computers tablets, for navigation purposes while en route to job sites.
- Loaded concrete mix into the truck hopper, ensuring proper mixing techniques were utilized.
- Followed maps and GPS systems to promptly complete tasks.
- Reported any incidents or accidents involving mixer truck immediately to supervisor.
Delivery Driver
Pizza Hut
Summerville, South Carolina
03.2019 - 01.2022
- Delivered pizzas promptly and accurately to customers' locations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Communicated effectively with customers regarding order status and special requests.
- Provided excellent customer service by addressing concerns and resolving issues promptly.
- Managed cash transactions and processed payments during deliveries.
- Collaborated with kitchen staff to ensure timely pizza preparation and packaging.
- Assisted in training new delivery drivers on routes and safety protocols.
- Organized and optimized delivery routes by designated areas to enhance delivery efficiency.
- Navigated routes with relevant map programs.
- Followed local traffic laws to ensure safe driving practices during deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Resolved customer service complaints professionally, fostering trust and loyalty.
- Ensured vehicle cleanliness and functionality, supporting safe and reliable deliveries.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Monitored fuel level throughout shift and refueled when necessary.
- Checked tires for proper inflation before leaving on each route.
- Notified customers of delays to decrease calls to support.
- Ensured accurate completion of all paperwork associated with deliveries.
- Checked tires for proper inflation before leaving on each route.
Air Transportation Craftsman
Joint Base Charleston
North Charleston, South Carolina
12.2001 - 06.2021
- Managed air transportation operations for military personnel and cargo.
- Ensured adherence to military standards during all phases of air transportation operations.
- Achieved safety and efficient military transport of cargo and passengers.
- Trained junior personnel on air transport protocols and safety measures.
- Demonstrated in-depth understanding of requirements for international air transportation activities.
- Participated in training sessions related to Air Transportation safety standards and best practices.
- Coordinated activities between different departments within the organization.
- Utilized specialized software for tracking cargo movements.
- Secured cargo and mail on pallets to meet various aircraft configurations.
- Operated forklifts, hand tools and other machinery safely to move parts around the work area.
- Inspected various pieces of air transportation equipment for signs of wear and tear.
- Tested air transportation systems to ensure proper functioning.
- Provided technical advice and guidance to junior members of the team.
- Used scanners to track parcel information, condition or receipt.
- Checked import and export documentation to determine cargo contents.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Conducted inventories and updated database to reflect accurate cargo information.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Route Sales Representative
ALSCO Inc
North Charleston, South Carolina
06.2006 - 01.2019
- Delivered products to customers on scheduled routes.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Promoted positive relationships with customers to maintain consistent sales.
- Cross-sold additional products to customers depending upon merchandise needs.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Developed and implemented strategies to increase sales volume.
- Built relationships with clients to enhance customer satisfaction.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Resolved customer inquiries and issues promptly.
- Responded quickly to customer inquiries regarding products or services.
- Provided product knowledge and support to customers.
- Managed inventory levels for various product lines.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Maintained accurate records of deliveries and sales transactions.
- Maintained accurate records of all deliveries and pickups.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Organized deliveries according to customer needs.
- Planned and organized routes within territory to maximize efficiency and time.
- Loaded, unloaded, and delivered product in a timely manner.
- Loaded and unloaded delivery trucks efficiently.
- Conducted daily pre-trip inspections of delivery vehicles.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Utilized effective problem solving skills when resolving customer issues.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Informed regular customers of new products or services and price changes.
Education
High School Diploma -
Tuscola Sr High
Waynesville, NC06-1984
Skills
- Food safety management
- Performance assessment
- Inventory management
- Operational efficiency
- Quality control
- Health and safety compliance
- Workplace safety
- Staff supervision
- Shift leadership
- Employee training
- Staff onboarding
- Coaching and mentoring
- Staff development
- Scheduling expertise
- Conflict resolution
- Problem solving
- Customer service
- Guest service
- Customer orientation
- Customer relationship management
- Effective communication
- Communication skills
- Time management
- Attention to detail
- Work delegation
- Performance assessment
- Service management
- Transaction management
- Inventory control
- Vehicle safety checks
- Operational reporting
- Workplace safety standards
- Communication skills
- Service management
- Staff training
- Employee scheduling
- Transaction management
- Workplace safety standards
Accomplishments
- NCO of the Quarter, Oct-Dec 2018
Timeline
Shift Lead
Pizza Hut
11.2023 - 08.2026
Container Truck Driver
Big Red Box
10.2022 - 10.2023
Concrete Mixer Driver
Port City Concrete
01.2022 - 10.2022
Delivery Driver
Pizza Hut
03.2019 - 01.2022
Route Sales Representative
ALSCO Inc
06.2006 - 01.2019
Air Transportation Craftsman
Joint Base Charleston
12.2001 - 06.2021
High School Diploma -
Tuscola Sr High