Jahmian Turner
Memphis,TN
Summary
I am an Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
5
5
years of professional experience
Work History
Shift Lead
Hardees
Olive Branch, Mississippi
08.2024 - 05.2025
- Supervised Hardees crew during busy shifts and assigned front counter, drive-thru, and kitchen tasks.
- Trained new team members on Hardee's service standards, food prep, and safety procedures.
- Monitored cashier accuracy, cash handling, and register closing at Hardees.
- Coordinated opening and closing duties, including stocking, cleaning, and equipment checks.
- Achieved ServSafe certification by completing food safety training and exams.
Car Hopper
Sonic
Horn Lake, Mississippi
03.2021 - 09.2023
- Coordinated order updates with kitchen and drive-in staff to ensure timely service
- Delivered meals, drinks, and condiments with a focus on customer satisfaction
- Trained new carhops to enhance service delivery and adherence to Sonic routines
- Took orders, prepared foods and processed payments in full-service establishment.
Server
Waffle House
Horn Lake, Mississippi
06.2022 - 11.2022
- Greeted guests at Waffle House with friendly, prompt service.
- Assisted guests with menu choices and special requests in diner environment.
- Communicated order changes clearly with cooks and teammates in the kitchen.
- Cleaned tables, booths, and counter areas to maintain a tidy dining room.
Cashier Team Lead
Urban Air
Southaven, MS
03.2020 - 11.2020
- Trained new cashiers on POS procedures and guest service standards.
- Balanced cash drawers and verified daily register transactions.
- Resolved guest payment issues at front desk and admissions counter.
- Performed daily opening and closing procedures for the register area.
Education
Bachelor of Arts - Music Business
University of Memphis
Memphis, TN05-2027
Transfer -
Northwest Community College
Senatobia, MS05-2024
Diploma -
Horn Lake High School
Horn Lake, MS05-2022
Skills
- Food safety management
- ServSafe Certified
- Safety compliance
- Cash handling
- Inventory counts
- Team leadership
- Team training
- Shift leadership
- Customer service
- Sales techniques
- Team motivation
Accomplishments
- University of Memphis “School of Music” scholarship recipient.
- “Elvis Presley Endowed” Music scholarship recipient.
- Federal Pell Grant recipient.
- Fall 24 & 25 Dean’s List.
- Spring 25 & 26 Dean's List
- Black Student Association Organization 2026
Timeline
Shift Lead
Hardees
08.2024 - 05.2025
Server
Waffle House
06.2022 - 11.2022
Car Hopper
Sonic
03.2021 - 09.2023
Cashier Team Lead
Urban Air
03.2020 - 11.2020
Bachelor of Arts - Music Business
University of Memphis
Transfer -
Northwest Community College
Diploma -
Horn Lake High School