Ariel Smith
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Benefit Claims Specialist
Mutual Of Omaha
12.2023 - Current
- Followed up with customers on unresolved issues.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Enhanced customer satisfaction by providing timely and empathetic responses to inquiries and concerns about claim statuses.
Office Manager
Ambition Cleaning
01.2015 - Current
- Emphasized employee selection, training and development as way of doing business
- Created and maintained employee personnel files for local office
- Followed up on consumer interactions and provided feedback on efficiency of service process
- Filed personnel information into electronic and physical files
- Scheduled appointments and entered appointment date and time into computerized scheduler
- Demonstrated critical thinking, analytical skills and attention to detail
- Processed monthly invoices and subcontractor payments
- Composed internal and external documents regarding policies, updates or procedures
Client acquisition
Paint Chicago
03.2017 - 03.2020
- Provided painting estimates based on home specifications for residential and commercial painting projects
- Input customer information into CRM system
- Managed clients from CRM system
- Hired and managed subcontractors pay and schedule for painting projects
- Collaborated with the sales team to develop targeted strategies for client acquisition and retention.
- Provided technical expertise to support sales teams during product demonstrations, resulting in increased client acquisition rates.
Customer service rep
Leading edge recovery solutions
01.2010 - 06.2016
- Interacted with customers to gain long-term customer loyalty
- Provided excellent customer service that exceeded customers' expectations
- Supported Accounts Receivable in collection and management of outstanding accounts
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Masters In Public Administration - Public Administration
South University
Savannah, GA10.2024
Bachelor of Business Administration - Business Administration
South University
Sa, GA06.2022
Skills
- Excel
- Microsoft Word
- Database Management
- Scheduling
- Marketing
- Employee Recognition
- Learning Management System
- Human Resources
- Answer Telephones
- Office Administration
- Microsoft Office
- Coverage assessments
- Compliance Management
- Policy Interpretation
- Claims analysis
- Documentation Review
- Time Management
- Critical Thinking
- Customer Service
- Attention to Detail
- Interpersonal Communication
- Problem-Solving
- Insurance Coverage Verification
- Records Management
- Regulatory Compliance Adherence
Timeline
Benefit Claims Specialist
Mutual Of Omaha
12.2023 - Current
Client acquisition
Paint Chicago
03.2017 - 03.2020
Office Manager
Ambition Cleaning
01.2015 - Current
Customer service rep
Leading edge recovery solutions
01.2010 - 06.2016
Masters In Public Administration - Public Administration
South University
Bachelor of Business Administration - Business Administration
South University