Ariel Sunderland
Blaine,MN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Personal Growth Associates
01.2017 - 01.2018
- Kept office supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Oriented and trained new staff on proper procedures and policies.
- Optimized appointment scheduling processes to minimize conflicts and maximize availability for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Leasing Consultant
Home Properties
09.2016 - 06.2017
- Front office reception for all appointments and telephone calls
- Organize, file and maintain client records
- Inspect model apartments and communicate service needs
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Generated leads for sales and rental properties through cold calls and referrals.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Administrative & Marketing Assistant
Wilson & Wilson Law Offices
09.2015 - 09.2016
- Handled office scheduling and made notes for deadlines and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Improved communication between attorneys and clients by attending meetings, providing status updates, and relaying critical information promptly.
- Reduced errors by meticulously proofreading documents for accuracy before submission.
- Communicated pertinent information to clients via phone, email, and mail.
- Ensured consistent branding across all digital platforms, strengthening the company''s online presence.
- Assisted in the development of comprehensive digital marketing plans aligned with company goals and objectives.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Served as a reliable point of contact for clients seeking information about company services or products offered.
Receptionist
Yoga By Degrees
11.2013 - 05.2015
- Provided accurate information regarding yoga services, pricing options, class schedules, and packages to prospective members.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Assisted management in maintaining a clean and organized studio environment, contributing to a positive atmosphere.
- Enhanced member experience by providing exceptional customer service at the front desk.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Effectively resolved member concerns, promoting a harmonious studio environment.
Education
General Studies -
College of Dupage
Glen Ellyn, IL06.2015
Skills
- Customer Service
- Office Administration
- Computer Skills
- File Organization
- Clerical Support
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Office Management
Timeline
Medical Assistant
Personal Growth Associates
01.2017 - 01.2018
Leasing Consultant
Home Properties
09.2016 - 06.2017
Administrative & Marketing Assistant
Wilson & Wilson Law Offices
09.2015 - 09.2016
Receptionist
Yoga By Degrees
11.2013 - 05.2015
General Studies -
College of Dupage
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