ARIEL THOMPSON
Sanford,Florida
Summary
Seeking a role that offers comprehensive training and the opportunity to gain insights into various facets of both small and large businesses/corporations. Aim is to leverage current and future experiences to excel as a Health Administrator in the future.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
ESS Education
09.2024 - 12.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Supply Tech/Customer Service
Baptist Health
01.2024 - 11.2024
- Responsible for distributing supplies to patient care areas and insuring patients’ needs are met
- Handled calls from nurses for specific equipment and order requests needed for aid
- Perform routine counts and reconciled 100s of supply inventory
- Entered receipt information for patients’ orders
Non-Certified Pharmacy Technician
Walgreens
06.2023 - 09.2023
- Handled patient prescription requests within HIPAA guidelines and enters refill orders for processing
- Handled correspondence to 75-200 patients (inbound calls, chats, emails) and made outbound calls to prescribers and patients as needed
- Resolved Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
- Aided Pharmacists, both those in the facility and those at other locations
- Identified and communicates issues to senior level staff as appropriate
Package Handler
FedEx
08.2020 - 06.2023
- Assured 1000s of packages receive a trailer load scan, therefore assisting in loss reduction, loading a variety of products for large companies and local businesses
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed multi-step safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Customer Service Representative/Spherion Coach
Spherion
09.2022 - 03.2023
- Handled calls and satisfied customers needs through orders, returns, and reships for Coach New York, communicated thoroughly with team members for customers’ needs while meeting business standards for Coach New York
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Transport Driver
American Ambulance
07.2022 - 08.2022
- Responsible for transporting 15-25 patients and customers a day safely and a timely manner to their doctors’ appointments contracted with the ambulance company through insurance
- Updated daily logs and customer paperwork with relevant details.
- Maintained high customer satisfaction by working quickly and accurately.
Education
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL09-2025
Associate of Arts - General Studies
Valencia College
Orlando, FL07.2023
Skills
- Detailed oriented
- Communication
- Quality assurance
- Teamwork
- Problem solving
- Customer service
- Multitasking
- Adaptability
- Organizational skills
- Regulatory compliance
Certification
Basic Life Support (BLS)
Timeline
Substitute Teacher, K-12
ESS Education
09.2024 - 12.2024
Supply Tech/Customer Service
Baptist Health
01.2024 - 11.2024
Non-Certified Pharmacy Technician
Walgreens
06.2023 - 09.2023
Customer Service Representative/Spherion Coach
Spherion
09.2022 - 03.2023
Transport Driver
American Ambulance
07.2022 - 08.2022
Package Handler
FedEx
08.2020 - 06.2023
Bachelor of Science - Business And Organizational Leadership
Valencia College
Associate of Arts - General Studies
Valencia College