Ariel Williams
Sales, Insurance & Customer Service
Indianapolis,Indiana
Summary
Relationship-minded Sales and Customer Service professional excels at customer service and client relations responsibilities in fast-paced, high volume atmosphere. Driven to provide superior quality customer service. Excellent interpersonal and time management skills. Team player with promise of excellence in leadership. Great communicator and excellent verbal and written documentation skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Music Teacher
Independent Contractor
Indianapolis, IN
08.2020 - Current
- Maintained student records and evaluated each pupil's musical growth, performance and musical understanding, using school-specific software.
- Familiarized students with basic concepts of music
- Developed daily lesson plans to generate interest in vocals, movements and use of classroom instruments.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Implemented classroom management improvements to enhance class morale and engagement.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
Financial Services Representative
Primerica Financial Services
Indianapolis, IN
04.2019 - 09.2020
- Worked with clients to develop financial budgeting strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and customers to drive sustained growth.
- Educated and worked with clients to find accurate solutions.
- Drove sales by following up with leads and new customers through outbound calls.
- Discussed financial options with clients and provided informed suggestions.
- Networked with other business professionals to identify potential new clients and expand geographic territories.
- Contacted prospective customers to present service options and explain details.
ASSISTANT TEACHER
E91 Early Learning
Indianapolis, Indiana
08.2016 - 08.2018
- Communicated regularly with parents about daily activities and behaviors.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Mediated talks between parents and teachers regarding disciplinary concerns.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed age-appropriate activities and programs for children 0 to 5 years old.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Monitored students' academic, social and emotional progress and recorded in individual files.
PHARMACY TECHNICIAN
CVS Health
Indianapolis, Indiana
07.2010 - 05.2016
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles in company-specific software to include current information such as medications and insurance details.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
No Degree -
PURDUE UNIVERSITY NORTHWEST
Hammond, IN 08.2009 - 05.2010
High School Diploma -
Robert E. Lee High School
Springfield, VA 08.2007 - 06.2009
Skills
Individual and group instruction
Documentation
Verbal and written communication
Relationship building
Classroom management
Networking
Collaboration
Systems and software programs
Sales expertise
Data Entry
Affiliations
The EmpowHERment Daily Devotional, Corp.
The EmpowHERment Daily Devotional, Corp.
Serving as Finance Manager on the board for a 501(c)3 not-for-profit organization that focuses on community outreach and development projects for Indianapolis neighborhoods.
Timeline
Music Teacher
Independent Contractor
08.2020 - Current
Financial Services Representative
Primerica Financial Services
04.2019 - 09.2020
ASSISTANT TEACHER
E91 Early Learning
08.2016 - 08.2018
PHARMACY TECHNICIAN
CVS Health
07.2010 - 05.2016
No Degree -
PURDUE UNIVERSITY NORTHWEST
08.2009 - 05.2010
High School Diploma -
Robert E. Lee High School
08.2007 - 06.2009