Ariel Wimbish
Union City,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Liveops
Scottsdale, AZ
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Agent
VXI Solutions
06.2017 - 07.2023
- Facilitated inbound calls, email, and chat inquiries from customers to assist with order placement, web portal, maintenance, password resets, troubleshooting and escalations to senior management
- Maintained an average of 98% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating
- Escalated customer payment issues to Tier 2 and Tier 3 support to achieve quickest resolution and minimize wait times
- Follow all company standards regarding labor laws, credit management and loss prevention, and revenue.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Collections Agent
American Express
Union City, GA
09.2022 - 02.2023
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Appointment Agent
kaiser Permanente
Norcross, GA
03.2015 - 03.2017
- Increased appointment bookings by efficiently managing inbound calls and addressing customer inquiries.
- Enhanced client satisfaction with timely scheduling and rescheduling of appointments, ensuring smooth operations.
- Improved client retention rate by providing excellent customer service during the appointment setting process.
- Maintained accurate records of client interactions, updating information as needed for future reference.
- Exceeded performance metrics for the number of successful appointments booked per month consistently throughout tenure at the company.
Education
Skills
- Call Centers
- Product Support
- Customer Experience
- Information Security
- Scheduling
- Zendesk
- Information Verification
- Call Control
- Case Management
- Account Management
Timeline
Customer Service Representative
Liveops
08.2023 - Current
Collections Agent
American Express
09.2022 - 02.2023
Customer Service Agent
VXI Solutions
06.2017 - 07.2023
Appointment Agent
kaiser Permanente
03.2015 - 03.2017