Ariel Wright
Temple Hills,MD
Summary
Orderly and proficient team leader with over 5 years of experience in management, merchandising, and customer services. Excels at multitasking, implementing programs to advance sales, productivity and ensuring a safe and friendly work environment.
Overview
10
10
years of professional experience
Work History
Communications Specialist
UMS
College Park, MD
05.2019 - 11.2023
- Enhanced brand visibility by strategically developing and executing targeted marketing campaigns.
- Increased social media engagement through the creation of compelling content and consistent posting schedules.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Boosted website traffic with search engine optimization techniques, improving overall online presence.
- Developed comprehensive communications strategies for product launches, resulting in successful market penetration.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Wrote clear, concise press releases that generated significant media coverage and increased public awareness of key initiatives.
General Manager of Operations
XOA Lifestyle Clothing Llc
Arlington, VA
08.2020 - 10.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
Manager
Nordstrom Rack
Arlington, VA
04.2014 - 10.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
Education
Diploma -
Oxon Hill High School
Oxon Hill, MDCompleted -
The Temple: A Paul Mitchell Partner School
Frederick, MDSkills
- Issue Resolutions
- Friendly Communication
- Active Listening
- Relationship Building and Management
- Clear Communication
- Sales Expertise
- Staff Supervision
- Project Management
- Workflow Planning
- Customer Retention
- Quality Management
- Advertising and Marketing
- Process Improvements
- Schedule Management
- Team Leadership
- Sales Analysis
- Strategy Implementation
- Loading and Unloading
- Conflict Resolution
- Supplies Inventory
- Multiple Priorities Management
Timeline
General Manager of Operations
XOA Lifestyle Clothing Llc
08.2020 - 10.2023
Communications Specialist
UMS
05.2019 - 11.2023
Manager
Nordstrom Rack
04.2014 - 10.2018
Diploma -
Oxon Hill High School
Completed -
The Temple: A Paul Mitchell Partner School