ARIEL YEPEZ
Summary
To become associated with a company as a team member in a dynamic work environment focused on providing superior value and service; where I can apply my skills and education with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
Work History
Customer Care Professional -Global Servicing Group
American Express
Phoenix, AZ
03.2023 - 09.2023
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Developed strong relationships with clients through consistent follow-up, ensuring their ongoing satisfaction and loyalty to the brand.
Manager in Training
Bluegreen Vacations
Glendale, AZ
10.2022 - 01.2023
- Responsible for assisting with day-to-day operations and success of the team- supervising a team of usually 4-8 associates, and acted as a manager-on-duty as needed.
- Support Area Director with talent acquisition responsibilities as needed and assisted with operational execution including the work, performance and behavior of Sales Representatives.
- Engaged with various business departments to ensure operational efficiency for areas such as Legal/Compliance, IT, and HR/Compensation
Senior Account Manager
Discover Financial Services, DFS
Phoenix, AZ
08.2019 - 11.2021
- Responsible for minimizing losses to the company, by determining the best course of action, when collecting delinquent credit card accounts through varying channels (outbound, inbound, and assigned queues.
- Utilizes professional and persuasive communications to keep the good will of the customers.
- Navigate a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
Supervisor
Starbucks Coffee Company
Avondale, AZ
03.2016 - 09.2018
- Instructed and supervised employees, and assumed other roles and completed tasks assigned by the store manager.
- Maintained good customer relations and speedy delivery of all starbucks handcrafted beverages to customers specifications.
- Multi-tasked, and performed several duties, and provided superior customer service.
Education
High School Diploma -
Cortez High School
Phoenix, AZ05.2015
Skills
- Communication: I speak English and Spanish fluently: speak, read, and write
- Technology: I am proficient with Windows 10 Applications, Dayforce HCM, and CRM Software
- Data Management & Entry
- Payment Processing and Account receivables
- Customer Relationship Management
- Account Management
- Team leadership and Collaboration
- Interpersonal Skills
Timeline
Customer Care Professional -Global Servicing Group
American Express
03.2023 - 09.2023
Manager in Training
Bluegreen Vacations
10.2022 - 01.2023
Senior Account Manager
Discover Financial Services, DFS
08.2019 - 11.2021
Supervisor
Starbucks Coffee Company
03.2016 - 09.2018
High School Diploma -
Cortez High School