Ariel D. Jones
Olive Branch,MS
Overview
7
7
years of professional experience
Work History
Universal Banker
Renasant Bank
11.2024 - Current
- Delivered full-service banking solutions to 25-40 customers daily across deposits, credit, and digital services.
- Cross-sold credit cards and loan products, consistently meeting monthly sales and referral goals.
- Processed and verified $50K-$150K in daily cash transactions including deposits and armored car deliveries.
- Executed 5-10 wire transfers, stop payments and account transfers weekly with strict compliance.
- Opened, closed, and serviced 15-25 customer accounts per month.
- Balanced teller drawers and ATM cash daily, maintaining 100% accuracy.
Teller
Cadence Bank
11.2021 - 07.2024
- Facilitated the handling of complex account inquiries for over 100 clients per week, utilizing deep product knowledge to resolve issues swiftly, resulting in a 25% increase in client retention rates.
- Designed and implemented a hybrid banking model that integrated digital tools with traditional banking practices, resulting in a 40% increase in customer engagement and a significant boost in service satisfaction ratings.
- Exceeded sales targets, contributing to 25% revenue increase.
Shift Manager
Volta Taverna
07.2019 - 11.2021
- Improved operational efficiency, increasing productivity by 15%.
- Analyzed sales data and trends, driving a 10% increase in profitability.
- Developed promotions that boosted sales and market reach by 20%.
- Enhanced online sales through website and social media management.
- Streamlined delivery and online ordering systems, reducing errors by 25%.
Criminal Justice Internship (Virtual)
The University of Mississippi
01.2021 - 05.2021
- Completed 10+ FEMA/ICS training modules focused on disaster response, preparedness, and incident command systems.
- Collaborated with 5-10 security and emergency management professionals to analyze potential threats and support mitigation planning.
- Participated in 3-5 simulated crisis management drills, contributing to improved coordination and response readiness.
- Assisted in reviewing and refining emergency response strategies and security protocols to enhance operational effectiveness.
Multimedia Writing Internship
Journalism
01.2020 - 05.2020
- Created and optimized digital content, increasing social media engagement by 15%.
- Developed and delivered presentations on innovative communication strategies, focusing on digital media, crisis communication, and customer engagement.
- Enhanced content quality by providing actionable and constructive feedback to peers, leading to 20% improvement in overall content effectiveness, more engaging presentations, and higher quality reports.
- Produced engaging tech-centric content across multiple platforms, including blogs, social media, and newsletters, driving a 30% increase in audience growth.
Education
Bachelor of Science - Criminal Justice, Homeland Security
The University of Mississippi
Oxford, MS05.2021
Skills
- Leadership and Team Development
- Financial Management and Cash Handling
- Database Management (Microsoft Excel, WordPress, Google Analytics)
- Customer Service Excellence
- Cash Inventory Optimization
- Interpersonal and Communication Skills
- Technology Proficiency (Microsoft Excel, Quickbooks, Google Workspace, Zoom)
- Research and Reporting Skills
Timeline
Universal Banker
Renasant Bank
11.2024 - Current
Teller
Cadence Bank
11.2021 - 07.2024
Criminal Justice Internship (Virtual)
The University of Mississippi
01.2021 - 05.2021
Multimedia Writing Internship
Journalism
01.2020 - 05.2020
Shift Manager
Volta Taverna
07.2019 - 11.2021
Bachelor of Science - Criminal Justice, Homeland Security
The University of Mississippi