Open To Work
Ariele Randle
Nashville,TN
Summary
Results-driven customer service specialist with expertise in resolving complex issues and fostering strong client relationships. Demonstrates effective communication and problem-solving skills in high-volume environments. Maintains a calm, solutions-oriented approach under pressure while enhancing customer satisfaction and supporting team success.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Retail Sales Associate
Luna Wireless
Nashville, TN
04.2026 - Current
- Guided customers in product selection with tailored recommendations to enhance shopping experience.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Addressed customer inquiries and complaints to deliver satisfactory service and foster customer loyalty.
- Streamlined inventory management by efficiently restocking shelves and organizing displays for optimal visibility.
Assistant Teacher/ Enrichment Teacher
The Academy of Harpeth Village
Nashville, TN
06.2023 - 04.2026
- Supported lead teachers in creating nurturing, stimulating environments for young learners by implementing age-appropriate activities, managing classroom dynamics, and fostering social-emotional development, ensuring safety and promoting a love for learning.
- Designed and led engaging, hands-on enrichment activities in art, music, science, and physical education to enhance preschoolers' holistic development, collaborating with teachers and parents to align with curriculum goals and individual student needs.
- Assisted teachers in developing engaging lesson plans and classroom activities.
- Supported students with individualized learning needs and academic challenges.
- Organized classroom materials and maintained a tidy learning environment.
HR Regional Coordinator
Amazon
Nashville, TN
08.2021 - 12.2022
- Facilitated communication between management and employees, resolving work-related issues to enhance workplace harmony.
- Manage time and attendance for multiple sites in the United States.
- Respond to associates inquiries via email another channels of communication in a timely manner.
- Respond to associates' inquiries via email another channels of communication in a timely manner.
- Compiled and analyzed reports for multiple sites, providing insights for effective case management.
Licensing Specialist
Aetna
Franklin, TN
07.2020 - 10.2021
- Maintained records and compiled information to ensure timely licensing of agents.
- Responsible for facilitating the processing of licensing agents by organizing and compiling data and submitting required forms/information on a timely basis with various state insurance departments.
- Facilitated the processing of licensing agents by organizing and compiling data and submitting required forms to various state insurance departments in a timely manner.
- Managed new agent onboarding, termination, and status changes, prepared reports for management and agents, and collaborated directly with state insurance departments and company agents.
Data Entry
Kemberton Healthcare Services
Franklin, TN
02.2020 - 03.2020
- Gathered and organized hospital records to ensure accuracy and compliance with regulations.
- Ensured all documents went to the correct facilities.
- Operated multiple computer systems to manage and streamline hospital data processing.
- Perform reviews and updates of patient demographic and insurance information in the system as well as clients system.
- Update, scrub, validate, and print/scan to PDF patient claims.
- Coordinated benefits for all claims with valid insurance by following established procedures and protocols.
Merchant Support Specialist
Postmates
Nashville, TN
07.2019 - 11.2019
- Delivered exceptional customer service by resolving Merchant inquiries and related issues.
- Exceed Quality Assurance goals and providing an excellent experience.
- Supported Merchants while consistently exceeding industry standards for Average Handle Time.
- Surpassed Quality Assurance goals, ensuring high-quality experiences for customers.
- Top performer out of my training class consecutively.
Account Specialist
T-Mobile US Inc
Nashville, TN
05.2014 - 05.2019
- Enabled customers to self-manage accounts, including billing and equipment inquiries, enhancing their overall experience.
- Supported production floor operations during staff shortages.
- Motivated team members to achieve and exceed performance results, fostering a collaborative and productive environment.
- Resolved customer service and billing complaints through merchandise exchanges, refunds, and bill adjustments, ensuring customer satisfaction.
- Aim to motivate and inspire team members to achieve and exceed performance results.
Server
Broadway Brewhouse
Nashville, TN
04.2013 - 07.2013
- Demonstrated superior salesmanship skills, consistently surpassing sales targets and outperforming company peers.
- Exhibited friendly, outgoing, and charismatic demeanor, enhancing customer experience in fast-paced, service-oriented environment.
- Utilized Point of Sale (POS) systems effectively, ensuring accurate transactions and leveraging strong basic math skills.
Patient Service Representative
HCA Healthcare Inc
Nashville, TN
10.2011 - 03.2012
- Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.
- Verify all insurance and obtain pre-certification/authorization.
- Calculated and collected patient liability amounts to facilitate timely payments and account accuracy.
- Calculate and collect patient liability amounts.
- Verify insurance benefits and determine pre-certification/authorization status via on-line or other resources.
- Exceeded performance expectations and completed work within set timeframes.
- Clarified and resolved conflicting or unclear codes or diagnoses through consultation with doctors and participation in coding team meetings to maintain data integrity.
- Obtained and entered all insurance, demographic, and eligibility information into the system accurately.
Server Hostess
Buffalo Wild Wings
Nashville, TN
07.2010 - 07.2011
- Greeted and acknowledged guests, seated patrons at assigned tables, communicated delays, and offered beverages to enhance guest experience while waiting.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Accepted, organized, and prioritized reservations to effectively accommodate customer needs.
- Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Resolved guest requests and complaints, escalating major issues to manager for prompt resolution.
Customer Service Representative
Sprint Corp
Nashville, TN
02.2010 - 05.2010
- Built productive relationships with leadership and support teams to enhance collaboration.
- Developed strategic partnerships by listening attentively, solving problems creatively, and using tact and diplomacy for win-win outcomes.
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed billing inquiries efficiently.
Education
Diploma - Human Resources Development
Middle Tennessee State University
Murfreesboro, TNHigh School -
Hillwood High School
Nashville, TNSkills
- Cms
- Microsoft office
- Kronos
- Customer Support
- Call Center
- Basic Math
Certification
Driver's License
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$20/hr - $25/hrTimeline
Retail Sales Associate
Luna Wireless
04.2026 - Current
Assistant Teacher/ Enrichment Teacher
The Academy of Harpeth Village
06.2023 - 04.2026
HR Regional Coordinator
Amazon
08.2021 - 12.2022
Licensing Specialist
Aetna
07.2020 - 10.2021
Data Entry
Kemberton Healthcare Services
02.2020 - 03.2020
Merchant Support Specialist
Postmates
07.2019 - 11.2019
Account Specialist
T-Mobile US Inc
05.2014 - 05.2019
Server
Broadway Brewhouse
04.2013 - 07.2013
Patient Service Representative
HCA Healthcare Inc
10.2011 - 03.2012
Server Hostess
Buffalo Wild Wings
07.2010 - 07.2011
Customer Service Representative
Sprint Corp
02.2010 - 05.2010
Diploma - Human Resources Development
Middle Tennessee State University
High School -
Hillwood High School