Arielina Puntiel Rosario
Iselin
Summary
Detail-oriented airline operations professional with hands-on experience supporting system operations, flight coordination, and customer recovery during irregular operations. Proven ability to communicate across teams, manage time-sensitive issues, and deliver high-quality customer support in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Acting CEX Duty Manager
JetBlue Airways Corporation
Long Island City, New York
01.2026 - Current
- Partnered with cross-functional operational teams to identify service disruptions and develop customer recovery strategies, ensuring compliance with recovery plans and service standards
- Managed real-time customer communications by requesting, editing, approving, and monitoring operational messaging during service disruptions, facilitating timely information to affected customers
- Worked and coordinated with the Communications team to ensure that travel alert updates were communicated to customers and airports in a timely manner as well submitted daily email notifications through 15 Below
- Oversaw workflow management and task assignments for customer disruption recovery teams
- Other duties assigned
Customer Service Coordinator
JetBlue Airways Corporation
Long Island City, NY
03.2023 - Current
- Coordinated daily communications between BlueCity leadership, operations, and crewmembers to support customer needs
- Supported and coordinated offline flight disruptions for customer recovery, including but not limited; fuel, hotels and ground transportation
- Partnered with Real Time recovery and Salt Lake City support to resolve customer issues and distribute meal vouchers
- Coordinated customer service operations to enhance passenger satisfaction and streamline communication across departments
- Other duties assigned
Airport Operations Crewmember
JetBlue Airways Corporation
Newark, NJ
05.2021 - 03.2023
- Acted as lead in coordinating flight schedules and crew assignments
- Provided exceptional customer service in a high-traffic airport environment, enhancing passenger experience
- Trained and onboarded new crew members on airport operations policies and procedures to ensure compliance
- Maintained accurate documentation including flight plans, customers and cargo manifest
- Other duties assigned
Education
Bachelor of Arts - Cybersecurity
Peirce College
09.2026
High School Diploma -
Perth Amboy High School
06.2004
Skills
- Critical Thinker
- Operational Coordination
- Team Leadership
- Customer Service
- Problem Solver
- Conflict Resolution
Certification
Care Team
Timeline
Acting CEX Duty Manager
JetBlue Airways Corporation
01.2026 - Current
Customer Service Coordinator
JetBlue Airways Corporation
03.2023 - Current
Airport Operations Crewmember
JetBlue Airways Corporation
05.2021 - 03.2023
Bachelor of Arts - Cybersecurity
Peirce College
High School Diploma -
Perth Amboy High School