SEAN TORRES
Sewaren,NJ
Summary
Dedicated and reliable leader seeking opportunity to apply my pilot skills and knowledge towards a career in aviation. I am eager to work as a team player with excellent communication skills to connect with teammates and guests.
Overview
8
8
years of professional experience
Work History
ITOCC Duty Manager
Munich Airport NJ LLC
Newark, NJ
01.2022 - 12.2022
- Overseeing all shift activities including the coordination and monitoring of all functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards and to ensure the safety and security of passengers, tenants, and employees
- Ensuring the operational efficiency and safety of the airport by performing standard safety and security inspections of the aircraft operating area and terminal facilities in compliance
- Coordinating the airport's response to critical incidents, irregular operations (IRROPS), and emergencies and provides resolutions to problems/issues.
Customer Service Agent
Virgin America/Alaska Airlines
Newark, NJ
06.2015 - 12.2021
- Provided excellent customer service to every customer
- Ensured passenger, teammate, and aircraft safety during operation
- Performed leadership duties such as assigning daily positions, coordinating with contractors, and handing any irregular operation assist guest with travel needs.
Training Specialist
Virgin American/Alaska Airlines
Burlingame, CA
02.2017 - 02.2018
- Instructed new teammates on Policies and Procedures, and reservation systems
- Helped develop and update Policy and Procedures
- Communicated with multiple airport leadership on progress on each new hire.
Education
High School Diploma -
Woodbridge High School
06.2014
Commerical Pilot; Instrument Rated -
United Aviate Academy
Goodyear, AZSkills
- Customer Service
- Leadership
- Logistics
- Communicative
- Safety
- On-Time
- Critical Thinker
Timeline
ITOCC Duty Manager
Munich Airport NJ LLC
01.2022 - 12.2022
Training Specialist
Virgin American/Alaska Airlines
02.2017 - 02.2018
Customer Service Agent
Virgin America/Alaska Airlines
06.2015 - 12.2021
High School Diploma -
Woodbridge High School
Commerical Pilot; Instrument Rated -
United Aviate Academy
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