MICHELE LEACH
Union,NJ
Summary
Dedicated aviation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ITOCC Coordinator
Munich NJ LLC
Newark, NJ
01.2022 - Current
- Coordinate successful execution of 200+ planed and unplanned operations in liaison with Airlines.
- Manage flight irregular operations: delays, return flights, cancellations, and diversions.
- Provides flight data for completeness of each flight operation as well as clarification of ambiguities with airline systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Airport Operations Coordinator
DM Airport, LTD
Morristown, NJ
08.2019 - 12.2021
- Coordinated logistics for Presidential/VIP operations working with U.S. Secret Service, Air Force One Advance Team, and U.S Marine One Helicopter Squadron
- Responsible for monitoring and operating security cameras and gate systems.
- Responsible of operating snow removal equipment during snow events.
- Monitored construction personnel and activities on and near AOA to establish safe operating environment
- Identified and anticipated operational and safety concerns by maintaining continuous surveillance and radio contact with control tower.
- Initiated communications with airlines and airport personnel to resolve problems pertaining to airside operations.
- Responded to off airport locations to investigate and correct possible airspace violations and penetrations.
Office Manager
Finger Lakes Coffee Roaster
Victor, NY
07.2015 - 08.2019
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Maintained computer and physical filing systems.
Operations Agent
Jetstream Ground Services
Rochester, NY
02.2018 - 09.2018
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Conducted departure and arrival briefings.
Planning and Programming Branch/Program Analyst
Federal Aviation Administration, FAA Intern
Jamaica, NY
07.2014 - 03.2015
- Assisted New York, Washington, Beckley, and Harrisburg Airport District Offices (ADO) in providing guidance for the Airport Improvement Program (AIP)
- Gathered data for Passenger Facilities Charge (PFC) Program, specifically under the AIP to provide financial information to the ADOs regarding financial closeouts
- Worked on creating an Environmental Database with the Environmental Protection Specialist (EPS) to track all National Environmental Protection Act (NEPA) documents within the Eastern Region for 8 states: DE, MD, NJ, NY, PA, VA, WV, DC
- Formed and managed an electronic system for the Eastern Region to review/monitor PFC applications and ongoing financial activity for all active applications for Eastern Region.
- Analyzed program data to provide input for key decision making and strategic planning.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated current processes to develop improvement plans.
Ground Service Supervisor
Aircraft Service International Group, JFK Airport
Jamaica, NY
12.2010 - 07.2014
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Trained new employees in areas such as safety procedures or equipment operation.
Education
Bachelor of Science - Aviation Administration
SUNY Farmingdale
Farmingdale, NY12.2013
Skills
- Detail Oriented
- Proficient in Quickbooks
- Decision-making
- Team-Building
- Logistics Support Services
- Corrective Actions
- Report Preparation and Analysis
- Airport Management Solutions (AMS)
- Airport Vision (FIDS/GIDS)
- Verint (CCTV System)
Certification
OSHA 10 Hour Certification
Timeline
ITOCC Coordinator
Munich NJ LLC
01.2022 - Current
Airport Operations Coordinator
DM Airport, LTD
08.2019 - 12.2021
Operations Agent
Jetstream Ground Services
02.2018 - 09.2018
Office Manager
Finger Lakes Coffee Roaster
07.2015 - 08.2019
Planning and Programming Branch/Program Analyst
Federal Aviation Administration, FAA Intern
07.2014 - 03.2015
Ground Service Supervisor
Aircraft Service International Group, JFK Airport
12.2010 - 07.2014
Bachelor of Science - Aviation Administration
SUNY Farmingdale
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