Summary
Overview
Work History
Education
Skills
Timeline
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Ariell Garcia

Lake Elsinore,CA

Summary

Experienced professional with 20 years of customer service expertise, including customer interactions, cash handling, and POS systems. Skilled in call center operations for 8 years and proficient in Microsoft Word, Excel, PowerPoint, QuickBooks, and Outlook from over two decades of office administration. Customer Service Representative with strong skills in oral and written communication, active listening, and analytical problem-solving. Improves customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Shareholder Service Representative

American Funds Service
Irvine, California
04.2022 - Current
  • Developed strong relationships with clients, fostering trust and open communication for smoother financial transactions.
  • Negotiated favorable terms with clients facing financial difficulties, protecting company interests while supporting customers through challenging circumstances.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Boosted account recovery rates by implementing effective collection strategies and timely followups.
  • Conducted regular account reviews to identify potential issues early on, minimizing financial risks for the company.

Dispatch Supervisor

Bitetto's Towing
Corona, CA
11.2021 - 02.2022
  • Supervised team of 48 employees and provided training focused on maximizing overall performance.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 40 fleet vehicles.
  • Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
  • Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
  • Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Reduced response times with effective allocation of resources and prioritization of tasks.

Dispatch Supervisor

Airport Mobil Towing
Ontario, CA
08.2021 - 11.2021
  • Supervised team of 35 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.

Emergency Roadside Dispatcher

Automobile Club of Southern California
Long Beach, CA
08.2019 - 09.2021
  • Maintained a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
  • Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
  • Increased accuracy in record-keeping by diligently updating incident logs, vehicle locations, and driver availability status throughout each shift.
  • Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
  • Played an integral role in implementing technological upgrades within the dispatch center that resulted in improved efficiency and reduced response times.

Agent Support Desk

Newegg (Magnell Associate, Inc.)
02.2018 - 08.2019
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Sales Associate

Walgreen’s
02.2016 - 02.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Receptionist Administrator

Display Fabrication Group
04.2017 - 06.2017
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Administrative Assistant

Food Finders Food Bank
03.2008 - 04.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Shift Lead Manager

The Children's Place
11.2010 - 07.2012
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Meat and Seafood Clerk

The Market Vons
01.2010 - 03.2010
  • Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
  • Managed daily shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery effectively.
  • Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers diligently.
  • Conducted regular temperature checks to ensure food safety standards were consistently met in all areas of the department.
  • Educated customers on proper handling and preparation techniques for various meat and seafood items, leading to increased sales.

Retail Sales Associate

Aeropostale
11.2009 - 01.2010
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.

Supervisor

Tombstone Reball Center
05.2008 - 02.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Cashier

Hollywood Sports Park
05.2007 - 05.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Administrator

NPPL
09.2007 - 04.2008
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Education

High School Diploma -

Santa Fe High School
Santa Fe Springs, CA
06.2007

Skills

  • Proficient in organizing tasks
  • Proficient in Microsoft Office
  • Proficient in Salesforce
  • Client support
  • Prioritization of tasks
  • Proficient in task management
  • Effective decision-making skills
  • Shipping and receiving
  • Clear and concise communication
  • Problem resolution
  • Relationship building
  • Proficient in Microsoft Excel
  • Telecommunications proficiency

Timeline

Shareholder Service Representative

American Funds Service
04.2022 - Current

Dispatch Supervisor

Bitetto's Towing
11.2021 - 02.2022

Dispatch Supervisor

Airport Mobil Towing
08.2021 - 11.2021

Emergency Roadside Dispatcher

Automobile Club of Southern California
08.2019 - 09.2021

Agent Support Desk

Newegg (Magnell Associate, Inc.)
02.2018 - 08.2019

Receptionist Administrator

Display Fabrication Group
04.2017 - 06.2017

Sales Associate

Walgreen’s
02.2016 - 02.2018

Shift Lead Manager

The Children's Place
11.2010 - 07.2012

Meat and Seafood Clerk

The Market Vons
01.2010 - 03.2010

Retail Sales Associate

Aeropostale
11.2009 - 01.2010

Supervisor

Tombstone Reball Center
05.2008 - 02.2009

Administrative Assistant

Food Finders Food Bank
03.2008 - 04.2013

Administrator

NPPL
09.2007 - 04.2008

Cashier

Hollywood Sports Park
05.2007 - 05.2008

High School Diploma -

Santa Fe High School

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Ariell Garcia