Hi, I’m
Ariella Serrano
Tega Cay,South Carolina
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Dedicated and results-oriented professional with a strong background in customer service. Excellent time management to ensure efficient and effective completion of tasks. A track record of delivering exceptional service and building positive relationships with customers. Adept at resolving issues and providing solutions in a timely manner. Strong communication skills and goal-oriented
Overview
3
years of professional experience
Work History
Under The Stars Cinema Fort Mill, SC
Social Media Coordinator
06.2023 - Current
Job overview
- I researched current trends in the industry to identify opportunities for growth through new social media channels.
- Maintain a library of all images used in social media posts so they can be reused when needed.
- Selected appropriate music tracks or sound effects for videos posted on Instagram and TikTok
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
Private CareFort Mill, SC
Private in Home Childcare
03.2022 - Current
Job overview
- Greeting parents upon their arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Remaining alert at all times while caring for multiple children simultaneously.
- Tailoring activities based on the individual needs of each child under care.
- Establishing trust through consistent communication with both parents and kids.
Cracker Barrel Old Country Store IncFort Mill, SC
Server Trainer
07.2021 - Current
Job overview
- Provided one-on-one support to ensure the successful completion of training objectives.
- I made sure the trainee felt comfortable in their new work environment.
- Supported employees with any questions they needed answering and made employers aware of their progress throughout the training process.
Cracker Barrel Old Country Store IncFort Mill, SC
To-Go Server
12.2020 - Current
Job overview
- Organized and tracked to-go orders while maintaining accuracy.
- Tasked with taking customer orders over the phone and also in person.
- Made sure the customer was aware of wait times and specials for the day.
- Dealt with customer discrepancies and questions regarding their order or the menu.
Cracker Barrel Old Country Store IncFort Mill, SC
Restaurant Hostess
07.2020 - 11.2020
Job overview
- I greeted customers and escorted them to their tables.
- Assign parties to their appropriate tables and check guests off the waitlist.
- Created floor plans for each new shift.
- Plan accordingly when large parties arrive, and make sure they are seated comfortably together.
Education
Fort Mill High SchoolFort Mill, SC
High School Diploma
05.2023
University Overview
- [3.68] GPA
- Participated in Beta Club, 1st and 2nd semester, 2020
Skills
- Store Polices
- Problem-Solving
- Restaurant Food Safety
- Food Running
- Customer Engagement
- Customer Service
- Inventory Restocking
- Store Opening and Closing
- Crew Leadership
Other Skills:
- Microsoft Word
- Goggle Suite
- Canva
- Microsoft Excel
- Powerpoint
- Zoom
- Project Management Tool (Basecamp)
- Most Social Media Platforms
- Multitasking Abilities
- Guest seating arrangements
- Dining area maintenance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media Coordinator
Under The Stars Cinema
06.2023 - Current
Private in Home Childcare
Private Care
03.2022 - Current
Server Trainer
Cracker Barrel Old Country Store Inc
07.2021 - Current
To-Go Server
Cracker Barrel Old Country Store Inc
12.2020 - Current
Restaurant Hostess
Cracker Barrel Old Country Store Inc
07.2020 - 11.2020
Fort Mill High School
High School Diploma