ARIELLA EVITA SAENZ
Customer Service Professional
Fallbrook,CA
Summary
Enthusiastic individual with an engaging personality, solid experience building customer relationships and extensive knowledge in inventory management and shipment processing.
Overview
7
7
years of professional experience
Work History
Fulfillment Expert
Target
08.2019 - 06.2022
- Followed procedures at all times for personal and team safety.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
Barista
STARBUCKS COFFEE COMPANY
07.2018 - 07.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Ensure the store is restocked daily from offsite location - while maintaining cleanliness
- Operated espresso machines and commercial coffee brewers to craft high quality beverages
- Used POS system to accurately enter orders and process payments.
- Weekly communication about new promotions with the team
- Opening and closing cleaning processes
Key Holder Supervisor
Cotton On Group
02.2018 - 06.2018
- Opening and closing store processes
- Ensure sales team is productive and engaging with customers when MOD
- Greet and connect with each customer
- Keep sales floor clean and organized
- Point of sale customer service
- Assist customers at the fitting room
- Maintain cleanliness in back room, bathroom, and register
- Engage with customers
- Trained and mentored new employees.
Barista
Starbucks Coffee, North County Mall
04.2016 - 11.2017
- Engage with customers and help them feel recognized, included and appreciated
- Customer support member that moves quickly throughout the ordering process
- Craft high quality beverages
- Ensure the store is restocked daily from offsite location - while maintaining cleanliness
- Point of sale customer service
- Weekly communication about new promotions with the team
- Opening and closing cleaning processes
Sales Associate
Cotton On, North County Mall
11.2015 - 08.2016
- Greet and connect with each customer
- Keep sales floor clean and organized
- Point of sale customer service
- Assist customers at the fitting room
- Maintain cleanliness in back room, bathroom, and register
- Engage with customers
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
Skills
- Exceptional communication skills
- Strong customer engagement skills
- Detail-oriented
- Strong work ethic
- Order Accuracy
- Build Displays
- Forklift Operation
- Order Picking and Processing
- Pallet Jack Expertise
- Shipment Loading
- Stocking and Replenishing
- Audit Inventory
Timeline
Fulfillment Expert - Target
08.2019 - 06.2022
Barista - STARBUCKS COFFEE COMPANY
07.2018 - 07.2019
Key Holder Supervisor - Cotton On Group
02.2018 - 06.2018
Barista - Starbucks Coffee, North County Mall
04.2016 - 11.2017
Sales Associate - Cotton On, North County Mall
11.2015 - 08.2016
Escondido High School - High School Diploma,
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