Arielle Brown
Atlanta,GA
Summary
Experienced ServiceNow Developer and Administrator with 7+ years designing custom applications, streamlining ITSM processes, and building integrations using JavaScript. REST/SOAP APIs and Flow Designer. Adept in Agile, CI/CD, and platform automation with a focus on performance,usability and cross-functional collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Smart IT Frame LLC
01.2021 - Current
- Designed and developed custom Scoped Applications using Now Platform features
- Created Client Scripts, UI Scripts and Business Rules to automate business processes.
- Developed integrations with third- party systems using REST/SOAP APIs
- Customized user experience with advanced scripting and portal enhancements.
Lead ServiceNow Admin & Developer
The Baer Group
01.2017 - 12.2020
- Built workflows and automations using Flow Designer and Integration Hub.
- Customized Service Portals, Record Producers and UI components for better UX.
- Managed ServiceNow instance upgrades, access control (ACLs)and performance analytics.
- Led CI/CD adoption with Git-based version control and automated testing.
Information Technology Support Specialist
Cox Enterprises
11.2014 - 08.2016
- Provided IT support across multiple bank locations, ensuring seamless hardware and software functionality
- Managed Active Directory, including user account creation, security groups, and Group Policy management
- Performed remote troubleshooting through diagnostic techniques and issue resolution
Education
Bachelor of Arts - Communications
The University of The West Indies
Jamaica07-2014
Skills
- JavaScript
- GlideAPI
- FlowDesigner
- IntegrationHub
- RESTAPI
- SOAPAPI
- BusinessRules
- ClientScripts
- UIActions
Certification
- ServiceNow CSA
- ServiceNow CAD
Timeline
ServiceNow Developer
Smart IT Frame LLC
01.2021 - Current
Lead ServiceNow Admin & Developer
The Baer Group
01.2017 - 12.2020
Information Technology Support Specialist
Cox Enterprises
11.2014 - 08.2016
Bachelor of Arts - Communications
The University of The West Indies
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