Arielle Floyd
Cornelius,NC
Summary
My name is Arielle Floyd and I am a twenty-nine year old professional looking for a new challenge. I am an accomplished Assistant Manager with in-depth experience consistently rising through ranks. I am well-versed in sales, personnel management, accounting and inventory management. I am dedicated to complete knowledge of company products and services for optimized customer service.
In the last fifteen years, I have learned a lot about the culture and mindset it takes to be successful in a demanding and everchanging industry. Some of my more desirable qualities are my work ethic, ability to communicate effectively, extroverted personality with guests, relationship building, and loyalty. I am a dedicated employee that will put in 100% effort and then some. I pride myself in what I do, and I'm a team player who is willing to help out others even if it's not within my designated department or role. I believe a strong business begins with a strong foundation, and I would love to be a part of that community brining along my current skills, but also an open mind that is willing to learn more.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Mandolinos Artisan Pizza
12.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Updated and polished the restaurants bar program, including building a liquor program from scratch in April of 2024.
- Responsible for all bar ordering, including liquor, beer, & wine.
- Invoice entry via QuickBooks and payroll
- Built relationships with vendors and community members to increase sales while minimizing cost of goods.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server
Flatiron Kitchen And Taphouse
10.2021 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager & Shift Lead
Jon Lilies Steakhouse
07.2018 - 08.2021
- Handled scheduling duties to ensure that the restaurant was properly staffed at all times
- Immediately addressed problems with customers to promote quick and successful resolution
- Operated a cash register for cash, check and credit card transactions
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Assisted in counting down end of shift and/or nightly tills and drawers
- Maintained clean dining room, lobby, and service areas at all times
- Served large parties of up to eighty guests by myself, addressing all their needs.
Assistant Manager
Heitmiller Steakhouse
01.2015 - 07.2018
- Handled scheduling duties to ensure that the restaurant was properly staffed at all times
- Made bank deposits for the company
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Operated a cash register for cash, check and credit card transactions
- Made bank deposits for the company
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Recruited, interviewed, and hired individuals who would bring passion and dedication to the positions at hand.
Server
Ranchers Steakhouse & Grill
08.2010 - 06.2015
- Upheld highest standard for cleanliness of glass and silverware
- Maintained clean dining room, lobby, and service areas at all times
- Provided friendly and attentive service
- Maintained high standards of cleanliness and sanitation
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
Education
High School Diploma -
Gatesville High School
Gatesville, TX06.2013
Skills
- Money Handling
- Customer Relations
- Staff Training and Development
- Staff Management
- Recruiting and interviewing
- Strategic Planning
- Multitasking & Task Management
- Product and service knowledge
Traits & Assets
- A motivated team player, with skills in customer service and problem solving.
- Dedication and strong work ethic in accomplishing tasks in a timely and effective manner.
- Strong attention to detail.
- Strives for punctuality.
- Goals to never stop learning and advancing in my field.
- Take pride in my work and loyalty to my employer.
- 11+ years in customer service, 6 years in a management/lead role.
Menu Photography & Media
Amateur photographer with experience capturing menu items and small plates. Something I would love to nurture and provide to the role if deemed necessary or desired.
References
- Fezan Khalid, General Manager, (917)-979-0831
- Charlotte Morgan, Medical Billing Specialist, (254) 749-0435
- James Johnson, General Manager, Jon Lillie’s Steakhouse, (254) 716-3231
Timeline
Assistant Manager
Mandolinos Artisan Pizza
12.2023 - 08.2024
Server
Flatiron Kitchen And Taphouse
10.2021 - 12.2023
Assistant Manager & Shift Lead
Jon Lilies Steakhouse
07.2018 - 08.2021
Assistant Manager
Heitmiller Steakhouse
01.2015 - 07.2018
Server
Ranchers Steakhouse & Grill
08.2010 - 06.2015
High School Diploma -
Gatesville High School
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