Arielle Geromin
North Windham,CT
Summary
Customer service professional with expertise in complaint resolution and team management. Demonstrated success in fostering positive work environments and enhancing efficiency during high-demand periods. Strong background in operational management and compliance, leading to improved customer satisfaction and team performance. Skilled in conflict resolution and communication, driving team morale and service excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Runner/Manager
Dominos
Storrs, CT
01.2024 - Current
- Supervised team members during peak shifts to optimize service efficiency.
- Maintained cleanliness and organization throughout all store areas, ensuring stock levels met demand.
- Assisted customers with product selection while effectively resolving inquiries.
- Ensured compliance with operational regulations and company standards.
- Adhered to health standards in food handling and supply management.
- Demonstrated professionalism in all interactions with customers and colleagues.
- Provided exceptional service and attention to customers both in-person and over the phone.
Supervisor
Ben And Jerry's Ice Creams
Montville, CT, CT
03.2023 - 11.2023
- Maintained high standards of ice cream production quality through effective staff supervision.
- Implemented quality control processes to guarantee consistent products.
- Trained new employees on safety protocols and operational practices.
- Engaged customers actively to improve overall service experience.
- Efficiently resolved customer complaints to ensure satisfaction.
- Created a positive work environment that elevated team morale.
- Adhered strictly to company policies and communication guidelines.
- Performed daily duties with accuracy and efficiency.
Sandwich Artist
SUBWAY®
Mansfield, CT
03.2022 - 06.2022
- Prepared fresh sandwiches according to customer specifications and food safety guidelines.
- Monitored food quality and freshness, discarding items that failed to meet standards.
- Accurately operated cash register and processed customer transactions efficiently.
- Restocked ingredients and supplies to maintain availability during peak hours.
- Maintained cleanliness of work area throughout shifts.
- Completed opening, closing, and shift change tasks in accordance with company protocols.
Bookseller
UConn Bookstore (Barns and Noble)
Storrs, Connecticut
12.2021 - 02.2022
- Ensured appealing merchandise displays by organizing and restocking inventory regularly.
- Provided timely assistance during textbook sales to meet student demands.
- Organized and cleaned shelves to maintain an inviting sales environment.
- Streamlined operations by leveraging various software tools for improved performance.
- Facilitated excellent customer interactions both face-to-face and over the phone.
- Responded to customer questions promptly, enhancing overall satisfaction.
Bench Cook
Papa Gino's Pizzeria
Mansfield, CT
06.2020 - 09.2021
- Cooked a variety of pizzas using standardized recipes while ensuring quality guidelines were met.
- Ensured kitchen cleanliness and organization for efficient food preparation.
- Worked collaboratively with team members to achieve timely food delivery during peak hours.
- Safely operated kitchen equipment such as ovens, mixers, grills, fryers, and broilers.
- Accommodated customer requests regarding special dietary needs effectively.
- Maintained hygiene by cleaning kitchen equipment, surfaces, utensils, and dishes regularly.
- Labeled and stored food items accurately for optimal safety and freshness.
- Adhered to procedures for safe food handling practices throughout service.
Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Psychology
Central Connecticut State University
New Britain, CTHigh School Diploma -
Edwin O. Smith High School
Storrs, CT06-2022
Skills
- Customer service and support
- Team management and leadership
- Conflict resolution strategies
- Time management skills
- Effective communication techniques
- Complaint handling expertise
- Food safety compliance
- Quality control measures
- Active listening and empathy
- Social perceptiveness and patience
- Computer proficiency
- Excellent phone etiquette
Accomplishments
- High Honors
- Scholarships
- Athletic awards
Certification
- Food safety certification
References
References available upon request.
Timeline
Shift Runner/Manager
Dominos
01.2024 - Current
Supervisor
Ben And Jerry's Ice Creams
03.2023 - 11.2023
Sandwich Artist
SUBWAY®
03.2022 - 06.2022
Bookseller
UConn Bookstore (Barns and Noble)
12.2021 - 02.2022
Bench Cook
Papa Gino's Pizzeria
06.2020 - 09.2021
Some College (No Degree) - Psychology
Southern New Hampshire University
Some College (No Degree) - Psychology
Central Connecticut State University
High School Diploma -
Edwin O. Smith High School