Arielle Johnson
Gilbert,AZ
Summary
A reliable professional with 15 years of experience in customer service, account oversight, and relationship management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Operations Processor III
Wells Fargo Dealer Services
2016.02 - 2022.05
- Enhanced customer satisfaction by resolving issues promptly and maintaining clear communication throughout the process.
- Coordination of information among various operational areas and customers while using multiple online systems
- Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
Customer Service Specialist Head Cashier
Walt Disney Parks and Resorts
2014.08 - 2015.08
- Served a high capacity of diverse guests and boosted store sales with knowledgeable product recommendations.
- Resolved customer concerns with professionalism and empathy, ensuring repeat business and loyalty.
- Collaborated closely with the management team to identify areas of improvement within the customer service department.
Technical Support Specialist
T-Mobile USA
2008.12 - 2012.06
- Troubleshot 75-100 customer networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Improved customer satisfaction by efficiently resolving technical & billing issues in a timely manner.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Education
Associate of Arts - Applied Science: Accounting
Lehigh Carbon Community College
Schnecksville, PA05.2014
Skills
- Organization and Time Management
- Analytical and Critical Thinking
- Telephone Etiquette
- Excellent Communication
- Multitasking Abilities
- Dependable and Responsible
Timeline
Operations Processor III
Wells Fargo Dealer Services
2016.02 - 2022.05
Customer Service Specialist Head Cashier
Walt Disney Parks and Resorts
2014.08 - 2015.08
Technical Support Specialist
T-Mobile USA
2008.12 - 2012.06
Associate of Arts - Applied Science: Accounting
Lehigh Carbon Community College
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