Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Arielle LaPorta

Las Vegas
Arielle LaPorta

Summary

Experienced medical professional with a strong background in clinical and administrative functions. Recognized for providing reliable support in patient care and effectively communicating with healthcare teams. Known for a strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

20
years of professional experience

Work History

Optum Care

Medical Assistant
12.2024 - Current

Job overview

  • Assisted in patient intake processes, ensuring accurate documentation and efficient scheduling.
  • Collaborated with healthcare providers to support patient care initiatives and improve service delivery.
  • Educated patients on treatment plans, fostering understanding and adherence to medical advice.
  • answered phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling.
  • Scheduled appointments telephonically, inbound, and outbound, schedules appointments according to scheduling guidelines, policy and procedures, department productivity and quality standards and resolves routine to moderately complex issues, refers to supervisor when appropriate.

UNLV Health

Medical Assistant
07.2023 - 10.2024

Job overview

  • Communicating with physician/practitioner to establish a care plan
  • Enter plan into database/spreadsheet/excel/sheets
  • Navigate patient through plan
  • Expedite time to get consults scheduled, radiology exams, biopsies, etc.
  • Maintain timely record of navigation plan
  • Assist in obtaining, preparing patient records prior to physician/practitioner consultation and follow up visits
  • Provide support for patients through cancer patient and survivor resources.
  • Rooming and taking vitals for patients
  • Assisting with in office procedures

Main Event

Bartender/Server
10.2022 - 07.2023

Job overview

  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve meals and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Children's Hospital Colorado

Medical Assistant
09.2022 - 07.2023

Job overview

  • Inspect, test, and evaluate workplace environments, equipment, and practices to ensure that they follow safety standards and government regulations
  • Prepare written reports on their findings
  • Design and implement workplace processes and procedures that help protect workers from hazardous work conditions
  • Evaluate programs on workplace health and safety
  • Educate employers and workers about workplace safety by preparing and providing training programs
  • Demonstrate the correct use of safety equipment
  • Investigate incidents and accidents to identify what caused them and how they might be prevented

The Summit Entertainment Center

Server
02.2022 - 10.2022

Job overview

  • Upholding our cleanliness and safety standards.
  • Recommending menu items and ensuring order accuracy
  • Delivering food and drinks in a timely manner and anticipating Guest’s needs
  • Creating memorable experiences by providing exceptional service.
  • Adhering to local and state alcohol laws, procedures and policies
  • Processing payment transactions and welcoming our Guests back
  • Maintaining a clean and safe section; completing side duties

UCHealth University of Colorado Hospital

Medical Assistant
02.2022 - 09.2022

Job overview

  • Under the direction and supervision of a provider or nurse, assists with performing patient care. Performs basic diagnostic procedures and specimen collection. Monitors and communicates changes in patient condition. Documents patient care given.
  • Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting. Maintains examination areas.
  • Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.
  • Manages patient flow with proper check in, rooming processes, communication with health care team and patient/family through the discharge process

P.F. Chang's

Server
12.2021 - 02.2022

Job overview

  • Served meals
  • Took food and drink orders
  • Welcomed guests as they arrived
  • Checked on guests frequently
  • Cleared tables
  • Managed cash, check, credit orders
  • Maintained a clean work area

UCHealth University of Colorado Hospital/infusion center

Medical Assistant
08.2020 - 11.2021

Job overview

  • Preforms basic clinical skills and specimen collection. Monitors and communicates changes in patient conditions. Documents patient care provided.
  • Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
  • Preforms administrative and clerical duties as assigned, including filling, reception.
  • Preforms injections on patients.
  • Escorted patients to exam rooms
  • Recorded patient vital signs
  • Responsible for back office duties
  • Assisted providers with medical procedures
  • Verified and scheduled patient appointments

CELEBRITY LANES

Server and Bartender
08.2019 - 10.2021

Job overview

  • Handled a high volume of customers regularly
  • Took orders
  • Served food
  • Checked on guests frequently
  • Welcomed guests as they arrived
  • Bussed tables
  • Set up payments by POS
  • Kept the restaurant clean and sanitary

University of Colorado Hospital

Certified Medical Assistant/Preceptor
12.2017 - 08.2021

Job overview

  • Rooming, taking vitals signs, asking new patient questions, being in the room with the provider to listen to plan of care/next steps for patient, engaging in patient care, splint removal/cast removal, suture removal, staple removal, wound dressing, ordering rays, placing orders for medications, setting up for toenail procedures, set up for injections under Fluoro, set up podiatry procedures, Clean instruments/send to sterile processing, assist provider with procedures, Scan patient records, Fax, Triage (incoming and outgoing patient phone calls), patient documentation, Prepare, clean and sanitize rooms and equipment; stocked supplies, fit patient's for DME supplies example: tall/short cam boots, lace up braces, Morton neuroma splints, and crest pads etc.. set PRP injections, draw blood, prepare for next clinic day and scheduling appointments, and Mock code trained.

Maggiano's Little Italy

Server
01.2019 - 08.2019

Job overview

  • Consistently provided professional, friendly, and engaging service
  • Assisted guests with making menu choices
  • Skillfully promoted items on beverage lists and restaurant specials

Ihop

Server
09.2017 - 12.2017

Job overview

  • Served Food
  • Took Orders
  • Assisted kitchen staff with creating dishes
  • Assisted guests to their seats

Vasa Fitness

Child Care Assistant
07.2017 - 12.2017

Job overview

  • Responsible for the care and well-being of the children of members and guests during their stay with VASA Fitness
  • Responsible for maintaining the safety, cleanliness, and general upkeep of the child care area

Monheit Family Practice

Medical Assistant
06.2017 - 09.2017

Job overview

  • Medical Assistant
  • Did my externship at this office and also worked with them when their MA was out for surgery
  • Triage patients
  • Took vitals
  • Phlebotomy
  • Preformed injections
  • Preformed drug tests, pregnancy tests, strep tests
  • Assisted doctor with procedures
  • Send lab work to labs
  • Filing

Swedish Medical Center

Registrar
12.2015 - 07.2017

Job overview

  • Handle inquiries and patient intake
  • Ensure all papers are properly filled out and input into system
  • Enter and verify that all patient demographics and billing information correctly entered/verified

Sprint

Customer Care Rep
06.2015 - 09.2015

Job overview

  • Responsible for improving customer retention through programs and services provided to the customer.
  • Worked extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain our customer's service and relationship with Sprint.
  • Working knowledge and understanding of the full suite of Sprint products, services and promotions.

Optum/United Health Care

Customer Service Rep
07.2014 - 06.2015

Job overview

  • Answer all inbound calls
  • Assist all members with their Part D prescription drug plan questions
  • Take payments from members for their prescription plan

Bank of America

Customer Service Representative
04.2014 - 07.2014

Job overview

  • Single Point of Contact for Mortgage customers
  • Process mortgage payments
  • Managed all inbound calls

Intellisource/Verizon

Fraud Analyst
10.2013 - 04.2014

Job overview

  • Managed 50-60 inbound calls daily
  • High-touch customer issue resolution while managing multiple computer systems
  • Investigation Analyst on all fraudulent charges while restoring access to customers or routing appropriately

Pacific Dental Services

Receptionist
04.2013 - 08.2013

Job overview

  • Managed inbound calls
  • Scheduled Appointments
  • Managed insurance company relationships and troubleshoots insurance issues

Red Robin

Server/Hostess
09.2012 - 03.2013

Job overview

  • Served Food
  • Took Orders
  • Assisted kitchen staff with creating dishes

Xerox Services

Customer Service Representative
06.2012 - 09.2012

Job overview

  • Managed in bound calls
  • Trouble Shoot Phone issues with Customers, answer customer service questions and inquires
  • Assisted customers with operating their phones

Ross Stores Inc

Cashier/Sales/Fitting Room/Stock Room
08.2011 - 04.2012

Job overview

  • Customer Service
  • Unloaded and sorted all new merchandise
  • Set-up all new merchandise onto the sales floor

Rocky Mountain Calvary

Café Clerk
12.2009 - 04.2010

Job overview

  • Assisted cooks with cooking, cleaning, preparing food and serving food in Café
  • Preformed general cleaning in the dining room
  • Assisted the Janitorial Team in cleaning the entire church before and after church services and events

Rusty Ann's Flowers

Cashier/Customer Service
05.2005 - 10.2006

Job overview

  • Customer service including all Point of Sale Transactions
  • Processed all phone calls
  • Assisted in assembling flower arrangements

Education

Pima Medical Institute
Aurora, CO

Associate from medical assistant
07.2017

Arapahoe Community College
Littleton, CO

Associate from Nursing

Branson High School
Colorado Springs, CO

High school diploma from High School Diploma
01.2010

Skills

  • Certified CPR provider
  • Experienced phlebotomist
  • Proficient in injection procedures
  • Administrative expertise
  • Billing management expertise
  • Extensive customer service experience
  • Efficient data management
  • Proficient in EKG interpretation
  • Document organization
  • Monitoring vital signs
  • Skilled front desk coordinator
  • Extensive experience with Microsoft Office
  • Strong time management and organization
  • Clerical operations experience
  • Proficient in calendar management
  • Skilled in Outlook functionalities
  • In-depth knowledge of Epic software
  • Comprehensive patient care
  • Proficient in medical records administration
  • Proficient in EMR systems
  • Proficient in order management
  • Extensive experience with computer applications
  • Prioritization of tasks
  • Hands-on laboratory skills
  • Insurance eligibility verification
  • Hands-on experience in healthcare environments

Certification

  • Basic Life Support/First Aid/CPR certified
  • Certified Clinical Medical Assistant (CCMA)
  • food handler certificate
  • TIPS Certified
  • AED Certification


Timeline

Medical Assistant

Optum Care
12.2024 - Current

Medical Assistant

UNLV Health
07.2023 - 10.2024

Bartender/Server

Main Event
10.2022 - 07.2023

Medical Assistant

Children's Hospital Colorado
09.2022 - 07.2023

Server

The Summit Entertainment Center
02.2022 - 10.2022

Medical Assistant

UCHealth University of Colorado Hospital
02.2022 - 09.2022

Server

P.F. Chang's
12.2021 - 02.2022

Medical Assistant

UCHealth University of Colorado Hospital/infusion center
08.2020 - 11.2021

Server and Bartender

CELEBRITY LANES
08.2019 - 10.2021

Server

Maggiano's Little Italy
01.2019 - 08.2019

Certified Medical Assistant/Preceptor

University of Colorado Hospital
12.2017 - 08.2021

Server

Ihop
09.2017 - 12.2017

Child Care Assistant

Vasa Fitness
07.2017 - 12.2017

Medical Assistant

Monheit Family Practice
06.2017 - 09.2017

Registrar

Swedish Medical Center
12.2015 - 07.2017

Customer Care Rep

Sprint
06.2015 - 09.2015

Customer Service Rep

Optum/United Health Care
07.2014 - 06.2015

Customer Service Representative

Bank of America
04.2014 - 07.2014

Fraud Analyst

Intellisource/Verizon
10.2013 - 04.2014

Receptionist

Pacific Dental Services
04.2013 - 08.2013

Server/Hostess

Red Robin
09.2012 - 03.2013

Customer Service Representative

Xerox Services
06.2012 - 09.2012

Cashier/Sales/Fitting Room/Stock Room

Ross Stores Inc
08.2011 - 04.2012

Café Clerk

Rocky Mountain Calvary
12.2009 - 04.2010

Cashier/Customer Service

Rusty Ann's Flowers
05.2005 - 10.2006

Arapahoe Community College

Associate from Nursing

Branson High School

High school diploma from High School Diploma

Pima Medical Institute

Associate from medical assistant

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