Arielle Overton
Tulsa
Summary
Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in project management, stakeholder communication, and resource allocation. Valued for reliability and ability to meet changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Success Advocate I
Universal Background Screening
Tulsa, OK
11.2025 - Current
- Improved client satisfaction rates by delivering timely and accurate background screening results.
- Enhanced accuracy of background screening reports by conducting thorough research and verification processes.
- Conducted address verifications using various tools, ensuring accuracy in background screening reports.
- Provided prompt responses to internal audit inquiries regarding specific cases or overall trends in background screening activities.
Client Solution Professional
BOK Financial
Tulsa
01.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated weekly strategic leadership meetings, managing agendas, action items, and follow-ups to ensure alignment with business goals.
- Assisted leadership in department-wide projects, ensuring timely execution and communication with stakeholders.
Collection Specialist
Energy One Federal Credit Union
Tulsa
03.2023 - 12.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Effectively communicated with clients and internal teams to enhance process efficiency.
Collection Specialist
Westreet Credit Union
Tulsa, OK
10.2020 - 09.2022
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Led community outreach efforts as a Diversity & Inclusion Council Board member, coordinating events and partnerships with local organizations.
Education
General Studies
Wossman High School
08-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Process improvements
- Proactive mindset
- Volunteer management
- Strategic planning
- Office administration
- Program management
Certification
• Spark Leadership Academy, Tulsa, OK | Completed selective leadership training (2021-2022)
• Beta Epsilon, Tulsa, OK | Community Outreach Engagement (2017-2020)
Timeline
Client Success Advocate I
Universal Background Screening
11.2025 - Current
Client Solution Professional
BOK Financial
01.2024 - 05.2025
Collection Specialist
Energy One Federal Credit Union
03.2023 - 12.2023
Collection Specialist
Westreet Credit Union
10.2020 - 09.2022
General Studies
Wossman High School