Rebecca Ellis
Houston,TX
Summary
Client & Alumni Success Coordinator with a Recovery Advocate background, known for successfully handling situations with positivity. Promoting kindness, and professionalism at all times. Committed to working hard and always doing it with kindness. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking a recovery-based job to expand skills while being of service to others. Highly organized, proactive, and punctual with a team-oriented mentality. A flexible hard worker who is always ready to learn and contribute to team success. Motivated to gain hands-on experience.
Outgoing and friendly with a strong drive to succeed. Commended for establishing strong recovery-based respectful relationships with clients, alumni, and their families. Responsible Coordinator experienced in coordinating behavioral and recovery support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Skilled Recovery Client & Alumni Success Coordinator proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic. Meticulous Client and Alumni Success Coordinator with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files and records and support teams with various administrative tasks. Outstanding knowledge of Admissions and Business Development. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Client & Alumni Success Coordinator
Transcend Recovery Community
Houston, TX
02.2023 - Current
- Met with clients and their families when entering Sober Living. Answered questions families or clients might have.
- Coordinated with other departments within the facility to ensure quality care is provided on time.
- Provided education to clients and families on Sober Living procedures and lifestyle changes.
- Assisted with the development of new policies and protocols related to Sober Living services.
- Actively participated in team meetings to discuss client's cases and coordinate interdisciplinary care planning efforts.
- Served as a liaison between therapists, house managers, recovery techs, and families.
- Provided support to family members by answering questions about the addiction recovery process and helping them understand their loved one's condition.
- Communicated with clients with compassion while keeping medical information private.
- Coordinated in-house AA Meetings, and Peer Support Groups for all clients at Transcend Recovery.
- Planned alumni and client outings monthly to keep Alumni and clients engaged in their recovery while having fun.
- Forming relationships with clients that continue on after they leave our Sober Living. Checking in bi weekly on them by phone or Zoom to stay apart of their recovery journey.
Mentor
Transcend Recovery Community
Houston, TX
01.2023 - Current
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization skills.
- Met with clients weekly or more.
- Set personal monthly goals with each client individually.
- Provided intentional, structured organizational support and mentorship.
- Supervised clients progress throughout our time together. Giving weekly updates to therapists or family members.
- Spent time with individuals to help overcome personal, social or behavioral problems.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem, and learn to use their Recovery tools in day to day life.
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment in a life of sobriety.
- Helped clients with the goals they set and plan how to accomplish objectives.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Referred individuals to outside resources and services for additional support.
Sober Living Tech
Transcend Recovery Community
Houston, TX
09.2022 - 02.2023
- Established and maintained relationships to meet house and client needs.
- Transferred and transported patients from one area to another area.
- Communicated with patients to explain house procedures and rules.
- Documented and distributed client medications. Logged new medications and refills.
- Copied documents, and updated schedule boards. Planned weekly chore, UA, room search, and Recovery meeting schedules.
- Offered positive reinforcement and taught life skills when needed.
- Resolved individual resident issues and complaints with excellent interpersonal skills.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Consulted with staff on resolution of client issues.
- Remained calm, stayed professional and provided exceptional service, even when interacting with difficult individuals.
- Shared my experience, strength, and hope
Recovery Advocate
Positive Recovery Center
Houston, TX
09.2021 - 07.2022
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Answered phones, copied documents and updated schedule boards.
- Transferred and transported patients for medical treatment or court dates.
- Documented and filed patient charts.
- Communicated with patients to explain procedures and confirm comprehension of treatment plans.
- Distributed information and educational materials and led two client groups weekly on Relapse Prevention and Client Orientation to clients.
- Partnered with clients to inspire and help maintain positive life changes.
- Delivered verbal and emotional support to patients dealing with substance abuse, addiction and mental health issues.
- Issued medications from rehab dispensary and kept records using specified procedures.
- Made sure clients were where they were supposed to be. Preformed dorm walk through’s and client checks hourly.
- Searched clients vehicles during intake process.
- Aided patients in performing activities of daily living.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to staff.
- Attended meals with clients and helped kitchen staff when needed.
- Made sure clients followed rules and were on time to groups, meetings, and meals.
- Cleaned clients rooms after clients discharged and laundered bedding.
- Made sure supply closets were stocked and organized.
- Sat with families of clients when needed during intake procedures to make sure all their questions were answered and tried putting them at ease.
- Sat in on AA meetings with clients.
- Shared my experience, strength, and hope.
Office Manager
Impact Care Therapy
Missouri City, TX
01.2021 - 08.2021
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Answered phones, copied documents and updated schedule boards.
- Transferred and transported patients for medical treatment or court dates.
- Documented and filed patient charts.
- Communicated with patients to explain procedures and confirm comprehension of treatment plans.
- Distributed information and educational materials and led two client groups weekly on Relapse Prevention and Client Orientation to clients.
- Partnered with clients to inspire and help maintain positive life changes.
- Delivered verbal and emotional support to patients dealing with substance abuse, addiction and mental health issues.
- Issued medications from rehab dispensary and kept records using specified procedures.
- Made sure clients were where they were supposed to be. Preformed dorm walk through’s and client checks hourly.
- Searched clients vehicles during intake process.
- Aided patients in performing activities of daily living.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to staff.
- Attended meals with clients and helped kitchen staff when needed.
- Made sure clients followed rules and were on time to groups, meetings, and meals.
- Cleaned clients rooms after clients discharged and laundered bedding.
- Made sure supply closets were stocked and organized.
- Sat with families of clients when needed during intake procedures to make sure all their questions were answered and tried putting them at ease.
- Sat in on AA meetings with clients.
- Shared my experience, strength, and hope.
Server Shift Leader
El Topo
Houston, TX
08.2020 - 01.2021
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained thorough knowledge of menu to describe dining options.
- Calculated charges, issued table checks and collected payments from customers.
- Provided exceptional service to high volume of daily customers.
Salon Manager
Haum Salon
Houston, TX
03.2013 - 05.2017
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Addressed customer problems quickly and according to service standards.
- Resolved guest complaints.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Scheduled employees and oversaw customer appointment calendar.
- Scheduled employees and made sure all shifts had adequate coverage.
- Consulted with customers to understand needs and recommend professional [Type] services.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Sober Living Tech
Transcend
, TX
Education
Cosmetology License - Cosmetology
San Jacinto College District
Pasadena, TX05.2009
Skills
- Conflict mediation
- Email communication
- Training
- Communication
- Decision-making
- Relationship building
- Customer service
- Computer skills
- Conflict resolution
- Planning & organizing
- Active listening
- First Aid/CPR
- People skills
- Friendly, positive attitude
- Organizational skills
- Good work ethic
Timeline
Client & Alumni Success Coordinator
Transcend Recovery Community
02.2023 - Current
Mentor
Transcend Recovery Community
01.2023 - Current
Sober Living Tech
Transcend Recovery Community
09.2022 - 02.2023
Recovery Advocate
Positive Recovery Center
09.2021 - 07.2022
Office Manager
Impact Care Therapy
01.2021 - 08.2021
Server Shift Leader
El Topo
08.2020 - 01.2021
Salon Manager
Haum Salon
03.2013 - 05.2017
Sober Living Tech
Transcend
Cosmetology License - Cosmetology
San Jacinto College District
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