Arielle Petit-Frere
Pembroke Park,FL
Summary
Experienced professional seeking employment in customer service, human resources, or medical office settings. Utilizes knowledge and skills acquired through classroom learning and relevant work and service experience. Committed to delivering exceptional service and fostering positive relationships with customers, colleagues, and stakeholders. Aims to contribute to a dynamic team environment, utilizing strong communication, problem-solving, and organizational abilities to drive success.
Overview
11
11
years of professional experience
Work History
HR Generalist/Office Manager/ client services
Craft Charter
01.2023 - Current
- Performing HR duties such as Section 125 filing, Background checks, Badging, Recruitment, Open enrollment, Equipment and supply replenishment, Keeping office clean and organized, Maintaining allowed entry to building, I-9 verification, Maintaining office setting, Overnight client services for aviation.
Human Resources Manager
Walmart
06.2018 - 05.2022
- Responsible for 532 associates, hiring and onboarding, finalizing payroll, scheduling, properly training Associates for their designated roles, ensuring management completes required office work, leading a team effectively and maintaining business needs, processing background checks, hiring and onboarding, I-9 verification, on the job training
- Perform HR-related duties on a professional level and works closely with the Operators in the facility and Market HR manager
- This position carries out responsibilities in the following functional areas: benefits facilitations, associate relations, talent development, performance management, onboarding orientation, policy implementation, recruitment/employment, affirmative action and employment law compliance
- Assists leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling, etc
- And provides guidance on execution of company HR programs and initiatives
- Leads and promotes the adoption of technology services and digital solutions by utilizing and sharing resources, information, and tools
- Extensive use of Workday
- Develops, communicates, and implements HR practices and action plans to meet business needs by collaborating with managers, co-workers, customers, and other business partners for business development
- Supports and advocates for associates by modeling Walmart core values
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs, determining and carrying out necessary processes and practices
- Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy, and demonstrating and assisting others with how to apply these in executing business processes and practices
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices.
Customer Service Representative
Microsoft Xbox Customer Support Sykes Work
07.2014 - 06.2018
- Receive inbound calls from Xbox console users about their subscription, Billing and virtual cash handling, Data entry, Hardware/Software technical support for malfunctioning gaming consoles and Microsoft programs.
Customer Service Representative
AT&T Customer Support Sykes Work at Home
08.2013 - 03.2014
- Receive inbound calls from AT&T customers about their accounts, Billing and credit card payments towards customers' accounts, Data entry, Technical support for AT&T's customers' phones.
Education
Associate in Arts -
Valencia College
Orlando, FL05.2018
Gateway High school
Kissimmee, FL06.2011
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- 44 WPM
- EXCEL
- Human Resources Management
- Benefits Administration
- Human Resources
- Employee Orientation
- Performance Management
- Recruiting
- Payroll
- Microsoft Office
- Microsoft Word
- Workday
- Workers' Compensation
- Succession Planning
- Office Management
- Talent Acquisition
- Office Administration
- Interviewing
- HR Sourcing
- Technical Support
- Personal Assistant Experience
- Event Planning
- Medical Office Experience
- Capable of typing 44 wpm
- Microsoft office, Word, Excel, and QuickBooks
- Office environment
- Customer service
- Call center experience
- Remote/Work from Home Experience
- Communications
- Team-Oriented
- Ability to Multi-Task
- Reliable
- Basic Spanish
- Basic medical terminology
- Paylocity
- FAA
Timeline
HR Generalist/Office Manager/ client services
Craft Charter
01.2023 - Current
Human Resources Manager
Walmart
06.2018 - 05.2022
Customer Service Representative
Microsoft Xbox Customer Support Sykes Work
07.2014 - 06.2018
Customer Service Representative
AT&T Customer Support Sykes Work at Home
08.2013 - 03.2014
Associate in Arts -
Valencia College
Gateway High school