Arielle M Colón
1005 Seawolf Drive
Summary
Dynamic banking professional with extensive experience at United Bank, excelling in branch operations and cash handling. Proven track record in enhancing customer satisfaction through personalized service and effective needs assessment. Adept at processing transactions and ensuring compliance, while fostering team collaboration to achieve performance goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Universal Banker
United Bank
West Virginia
06.2025 - 12.2025
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries and product recommendations to enhance customer satisfaction.
- Collaborated with team members to resolve service issues and improve client experiences.
- Educated customers on digital banking tools, facilitating smoother transitions to online services.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Member Advocate
Suncoast Credit Union
09.2019 - 07.2022
- Assisted members with account inquiries and service requests, ensuring prompt resolution and satisfaction.
- Educated members on financial products and services to enhance overall understanding and engagement.
- Processed member transactions efficiently, maintaining accuracy in all financial exchanges.
- Collaborated with team members to streamline service delivery processes, improving workflow efficiency.
- Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
- Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations
- Process loan applications, ensuring compliance with regulatory requirements and internal policies.
- Set up and completed loan submission packages.
- Trained and mentored staff on cash handling procedures and compliance regulations.
- Supervised daily operations to ensure efficient transaction processing and customer service excellence.
- Collaborated with management to develop training materials for new hires.
- Reviewed credit reports and financial documents for accuracy and completeness.
- Processed home equity loan applications efficiently, ensuring compliance with regulatory guidelines.
- Supported senior auditors in compiling evidence for compliance with regulatory standards.
- Reviewed general ledger transactions to identify errors or irregular entries.
- Completed audits in accordance with regulations and procedures.
Education
High School Diploma -
Pro College
Puerto Rico 06.2012
Skills
- Branch operations
- Customer needs assessment
- Account maintenance
- Loan processing
- Transaction processing
- Safe deposit box oversight
- Cash handling proficiency
- Cash vault audit
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Certification
NMLS
Timeline
Universal Banker
United Bank
06.2025 - 12.2025
Member Advocate
Suncoast Credit Union
09.2019 - 07.2022
High School Diploma -
Pro College