Aries Olay
Experienced Retail Manager
Fresno,CA
Summary
Dynamic retail leader with a proven track record at Tilly's, excelling in visual merchandising and open communication. Recognized for driving KPIs and achieving #1 performance at the Store Manager Conference 2021. Skilled in problem-solving and staffing retention, fostering a motivated team to enhance customer experiences and operational success.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Tilly's
Fresno
01.2023 - Current
- Trained new team members on customer service standards.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored sales performance and provided feedback to team members.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Co-Manager
Garage Clothing Store
Fresno
01.2023 - 09.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Established procedures for handling returns and exchanges efficiently.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Trained new employees on company policies, sales techniques, and customer engagement.
- Supervised daily store operations to ensure optimal customer service and staff performance.
Customer Experience Colleague
Macy's
Fresno
06.2022 - 01.2023
- Servicing and connecting with customers on the sales floor.
- Service returning customers and building clientele on MyClient.
- Drive sales to increase KPIs.
- Assist team with opening procedures.
Assistant Store Manager
Tillys
12.2018 - 06.2022
- Standard operating procedures for all store aspects.
- Training, development and business planning.
- Creating associate schedules and overseeing payroll.
- Interim Store Manager overseeing 2M door.
Sales Associate
Rue21
01.2015 - 05.2016
- Execution of various customer service duties.
- Assist management team with opening and closing procedures.
- Drive for increases in all KPIs.
Education
Merchandising & Marketing -
Fashion Institute of Design & Merchandising
San Francisco, CA11-2012
General Education -
Tracy High School
Tracy, CA05-2009
Skills
- Open Communication
- Brand Management
- Office 365 / G-Suite
- Visual Merchandising
- Problem-Solving
- Computer Literacy
- #1 Performing Store at Store Manager Conference 2021 (KPI Increase)
- Staffing Retention
- Store of the Month: 07/2021
Websites
Timeline
Assistant Store Manager
Tilly's
01.2023 - Current
Co-Manager
Garage Clothing Store
01.2023 - 09.2023
Customer Experience Colleague
Macy's
06.2022 - 01.2023
Assistant Store Manager
Tillys
12.2018 - 06.2022
Sales Associate
Rue21
01.2015 - 05.2016
Merchandising & Marketing -
Fashion Institute of Design & Merchandising
General Education -
Tracy High School