Ken Wilkerson Jr.

This was a family owned business a movie theater & I worked all positions from Janitor, Box office sales, usher, concessions sales, a projectionist to General manager.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored security and handled incidents calmly.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Maintained routine landscaping schedules to boost growth & answered any guest questions as to help them perform such jobs at their own homes.
• Worked with customers to develop designer landscaping plans for various budgets.
• Trimmed greenery, shrubs and hedges to maintain uniform appearance.
• Performed equipment maintenance and repairs to keep tools functional for projects.
• Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
• Installed stonework according to landscape design plans.
• Applied mulch to garden beds for protection against weeds and unwanted growth.
• Worked with supervisors to cut costs on buying new tools & found new ways to improve damaged tools with minimal cost involved, saving 30% on the years budget.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Worked outdoors in weather conditions to care for plants and serve customers.
• Maintained walkways and paths throughout gardens for safe navigation.
• Watered plants every week.
• Assisted with plant sales
• Sought out customers to help and offered immediate assistance with locating items and making selections.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.