Brittney Brown
Mount Vernon,IL
Summary
I have many years of experience by going above and beyond by team supporting and serving customers. My strong ability to manage communication and computer skills to help clients. Also, I'm looking to improve customer satisfaction at anywhere. I'm very motivated to continue to learn and grow.
I am sure that you will find both my education and experience fit within your business. If you would like to interview me, I can be reached anytime at (618) 214-3221. I look forward to hearing from you.
Overview
13
13
years of professional experience
Work History
Senior Concierge
Banterra Bank
06.2017 - 04.2024
- POSITIONS: Teller I, Teller II, Concierge Banker I, Concierge Banker II, Senior Concierge
- Received questions and service requests for direct handling or routed individuals to correct department for assistance.
- Handled diverse customer needs related to financial products, lines of credit and account features.
- Followed company and regulatory policies to protect customer and bank assets.
- Reviewed documents for proper signatures and verified customer identity to process deposits and withdrawals.
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
- Entered account transactions into financial software and reconciled daily data to balance totals.
- Protected assets and security with strong adherence to confidentiality and data management practices.
- Issued travelers' checks, cashier's checks and money orders to meet customer requests.
- Updated customer accounts with new balance, payment and transfer information.
- Received payment bills, verifying dates and amount due.
- Developed relationships with customers, suggested suitable bank services and met banking needs.
- Smoothly opened, closed, and updated accounts for customers and Business's.
Bartender/Food Runner
Corner Tavern (Jim's Hunting and Fishing Adventures)
12.2020 - 02.2023
- Bartender/Food Preparation/Server
- Verified legal drinking age of patrons through stringent ID checks.
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes.
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
Service Desk/Cashier
Borowiak's IGA Foodliner, INC.
12.2013 - 06.2017
- Service Desk Associate/Cashier
- Handled customer complaints and concerns to provide swift resolution and increase customer satisfaction.
- Handled cash, check, and card transactions from purchases.
Landscaper/Groundskeeper
Rend Lake Golf Course
04.2012 - 05.2012
- School Internship (Completed Hours)
- Completed landscaping and planning work to comply with public safety standards.
- Surveyed areas to determine and prioritize groundskeeping projects.
- Used hand and power tools.
- Drove golf carts and utility vehicles to perform grounds maintenance.
Customer Service Representative Intern
Lowes' Home Improvement Inc.
04.2011 - 08.2011
- School Internship (Completed Hours)
- Answered inbound calls to greet and assist customers with various needs and questions with plants and equipment.
- Participated in seminars and additional trainings to expand knowledge and skills.
Education
Associate of Applied Science Degree - Horticulture/Turf Management
Rend Lake College
Ina, IL2012
High School Diploma -
Mount Vernon Township High School
Mount Vernon, IL2010
General Studies -
Pre-K – 8th Grade
Mount Vernon, ILSkills
- Typing 40 wpm
- PowerPoint
- Drafix (Landscape Design CAD)
- Word
- Word Perfect
- Excel
- Searching the Internet
- NuPoint
- CenterDoc
- Elan (Credit Cards)
- Banktel (Mileage)
- Access Direct (Statements)
- Harland Clarke (Check Orders)
- Problem Solving
- Adaptability
- Strong Work Ethic
- Time Management
- Critical Thinking
- Self-Confidence
- Handling Pressure
- Leadership
- Creativity
- Epic Pharmaceuticals RX
- Statements/Invoices/Charges
- Accounts Payable
- Cash Handling In Small Amounts
- Cash Handling In Large Amounts
- Western union
- Lottery
- Deposits
- Withdrawals
- First Tech Ameren/Charter
- CheckFree – Other Payments
- SMS Pro Work Program
- Cashed Checks
- Handled Money In and Out of Safe
- Word Processing
- Customer Service
- Computers
- Mathematics
- Phone Handling
Additional Information
Volunteering in local community events in and around Southern Illinois.
I have my BASSET Certification
-Cedarhurst
-Fall Fest
-Jefferson County Chamber of Commerce
Maintenance & Repairs
-Knowledge and experience using power tools, hand tools, and some machinery to install, maintenance, and repair. Such as: Vehicles, ATVs, UTVs.
Awards
- RLC, Vice President’s List, Operator License (In Chemicals Class at RLC) 2012
- Dance, Competition winning awards (Grade/High School), Dance Nationals at Myrtle Beach, South Carolina 2011 (At Rend Lake College 2010-2012)
- FFA activities, Soil Judging/ Horse Judging, Maintaining different environmental areas such as plants, trees, landscape, and pests.
- FFA workshops, Help to cook, set up, and teach, Painted people, Activities
References
- Russell Braddy,
@Ford Square, Mount Vernon, IL, 62864, CELL (618) 214 - 5838
- Shelby Sweetin,
@Bonnie Cafe, Bonnie, IL 62864, CELL (618) 731 - 6327
- Melinda Potter,
@Double Overtime, Mount Vernon, IL, 62864, CELL(618) 472 - 2861
- Dora Jones,
- @Drury Inn, Mount Vernon, IL 62864, CELL (618) 746 - 7875
Timeline
Bartender/Food Runner
Corner Tavern (Jim's Hunting and Fishing Adventures)
12.2020 - 02.2023
Senior Concierge
Banterra Bank
06.2017 - 04.2024
Service Desk/Cashier
Borowiak's IGA Foodliner, INC.
12.2013 - 06.2017
Landscaper/Groundskeeper
Rend Lake Golf Course
04.2012 - 05.2012
Customer Service Representative Intern
Lowes' Home Improvement Inc.
04.2011 - 08.2011
Associate of Applied Science Degree - Horticulture/Turf Management
Rend Lake College
High School Diploma -
Mount Vernon Township High School
General Studies -
Pre-K – 8th Grade