Vanessa Cotton
Ace Hardware
Markham
1
Language
1
Certification
19
years of professional experience
Assisted customers through effective oral and written communication skills. Demonstrated active listening to identify and address customer needs. Resolved issues promptly to enhance customer satisfaction and loyalty.
Work History
Cashier
1 Month- Answered phones and assisted with inventory availability
- Checked customers out with cash, credit card, check and personal account transactions
- Stocked inventory, assisted with rental equipment
- Arrived to work in a timely manner
Key Holder/Sales Associate
1 Year 2 Months- Provide excellent customer service as well as being knowledgeable with the computer system and registers.
- Providing refunds and exchanges for unsatisfied customers.
- Inventory orders done every Wednesday and Saturday and receiving, checking in and stocking inventory every Tuesday and Friday.
- Walking, squatting, climbing, pushing and lifting with items 50lbs plus.
- Worked and interacted well with my coworkers in projects and every day duties.
- Rewarded with a promotion and raise within the first 6 months of my employment.
Cashier/Customer Service
1 Year 3 Months- Handled daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Customer Service Representative
2 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company transportation to travel from store to store collecting payment for unsold newspapers.
- Composed Classifieds portion of newspaper.
- Met daily deadlines.
Office Floater
1 Year 5 Months- Answered and managed incoming and outgoing calls and emails while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Managed office calendar and recommended adjustments based on demand.
Window Teller
1 Year 2 Months- Assisted customers by answering questions and fulfilling requests.
- Received checks for deposits, entered information into database and issued receipts.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
10 Months- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained inventory count, tracked usage and documented variances.
- Checked packages and merchandise for damage and notified clients.
- Answered constant flow of customer calls with minimal wait times.
- Completed highly accurate, high-volume money counts via machine-driven approaches.
Education
High School Diploma
Skills
Desktop applications
Clerical experience
Microsoft Access
Outlook
Excel
Word
Powerpoint
Phone etiquette
Office Equipment
POS systems
10 key typing
Basic math
Customer communication
Credit
cash & check transactions
Data entry
Faxing
Customer support
Mobile devices
Typing 40+ wpm
Communication skills
Billing and Invoicing
Computer operation
Customer service
Leadership
Organized
Multi-line phone systems
Customer Satisfaction
Retail sales
Computer literacy
Attention to detail
Certification
- Driver's License
- August 2025 to August 2031
- Texas Issued
- 22388769
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Cashier
Ace Hardware
12.2025 - 01.2026Read More
Key Holder/Sales Associate
Alamo Lumber Company
02.2023 - 04.2024Read More
Cashier/Customer Service
Buc-ee's
10.2021 - 01.2023Read More
Customer Service Representative
The Bay City Tribune
07.2021 - 09.2021Read More
Office Floater
Kelly Services
09.2016 - 02.2018Read More
Window Teller
A1 Personnel-Harris County Tax Office
03.2008 - 05.2009Read More
Customer Service Representative
Complete Line Glass Wholesalers Inc
03.2007 - 01.2008Read More
Chavez High School
High School Diploma
Read More