Keryia Mccorvey
Pensacola,FL
Summary
Offering natural aptitude for customer service and strong commitment to learning and growth in the field. Brings understanding of basic financial principles and ability to quickly adapt to new processes and technologies. Ready to use and develop communication and problem-solving skills in Account service role.
Developed comprehensive set of skills in fast-paced, client-focused environment. Expertise in managing client accounts and resolving issues with efficiency and professionalism. Seeking to transition into a new field, bringing commitment to customer satisfaction and strong multitasking abilities.
Personable and reliable with knack for understanding client needs and delivering tailored solutions. Possesses solid foundation in customer service principles and adept at managing account details with accuracy. Dedicated to enhancing client satisfaction and fostering long-term relationships. Developed comprehensive set of skills in fast-paced, client-focused environment. Expertise in managing client accounts and resolving issues with efficiency and professionalism. Seeking to transition into new field, bringing commitment to customer satisfaction and strong multitasking abilities. Account service professional with track record of ensuring client satisfaction and maintaining strong account relationships. Proven ability to collaborate effectively with team members and adapt to changing client needs. Known for excellent communication skills and reliability.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Account Service Representative
Navy Federal Credit Union
Pensacola, FL
06.2025 - 03.2026
- Managed portfolio of client accounts, achieving high customer satisfaction and retention
- Served as primary point of contact for clients, addressing inquiries and resolving issues to enhance client experience
- Developed strong relationships with key decision-makers within client organizations to understand their business needs and provide tailored solutions
- Delivered regular reports on account performance metrics, including customer satisfaction ratings and renewal rates, to inform strategic decisions
- Assisted in the onboarding process for new clients, ensuring a smooth transition and successful implementation of products
- Provided regular reports on account performance metrics such as customer satisfaction ratings and renewal rates
Daycare Teacher
Childcare Network
Pensacola, FL
08.2024 - 05.2025
- Maintained a clean and sanitized classroom to promote a healthy learning environment for toddlers
- I have to prepare different activities for the week that go with our monthly theme
- Facilitated carpet time to enhance toddlers' understanding of numbers, colors, and the alphabet
- I teach them daily life skills like how to walk, eat with a spoon or fork, help them learn new words, shapes , & colors
- Created a safe and nurturing environment for children, ensuring their physical, emotional, and social well-being
- Developed and implemented age-appropriate curriculum for children in accordance with state guidelines
- Led daily activities such as circle time, arts and crafts, storytime, outdoor play, and sensory exploration to promote learning and development
- Provided individualized attention to each child's needs, fostering their cognitive, physical, and social growth
- Collaborated with parents to understand their child's unique requirements and provide regular updates on progress
- Maintained accurate records of children's attendance, behavior incidents, milestones achieved, and parent communication
- Supported children during meal times by encouraging healthy eating habits and monitoring dietary restrictions or allergies
- Conducted regular assessments of each child's development using observation-based tools to track progress over time
- Participated in staff meetings to discuss curriculum planning strategies and share best practices with colleagues
- Attended professional development workshops to stay updated on the latest teaching methodologies in early childhood education
- Collaborated with other teachers to plan special events such as holiday parties or graduation ceremonies for the daycare center
- Fostered effective communication with parents/guardians through daily verbal updates during drop-off and pick-up
- Facilitated smooth transitions between activities by implementing visual schedules or using songs/rhymes as cues
Education
High school diploma -
Pine Forest High School
Pensacola, FL05.2024
Skills
- Customer service
- Client phone interaction
- Account management
- Client relationship
- Billing management
- Cash management
- Sales
- Word processing
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- QuickBooks
- POS systems
- Administrative experience
- Record keeping
- Appointment scheduling
- Multi-line phone systems
- Desktop applications
- IT skills
- Technical skills
- Analysis skills
- Program management
- Project coordination
- Leadership
- Team collaboration leadership
- Conflict management
- Time management
- Multitasking
- Active listening
- Verbal communication
- Customer relations
- Mentoring
- Youth engagement
- Experience with children
- Emotional support for children
- Family collaboration
- Instructional materials development
- Curriculum development
- Lesson planning
- Content creation
- Research
- Fieldwork experience
- Service logistics
- Inventory management
- Typing
- Live chat
- Office experience
- Team motivation (leadership skill)
- Inventory management
- Desktop applications
- Microsoft Office
- Fieldwork experience
- HIPAA
- Conflict management
- Team motivation (leadership skill)
- Experience with children
- Emotional support for children
- Technical Proficiency
- Teaching
- Behavior management
- Curriculum design
- Safe environment creation
- Caregiving
- General management
- Team development
- Daycare
- Microsoft Word
- Customer communication
- Call center
- Organizational skills
- Cleaning
- Data entry
- Microsoft PowerPoint
- Childcare
- Classroom management
- Interpersonal skills
- Early childhood education
- Document management
- Student safety monitoring
- Attention to detail
- Retail math
- Customer support experience within technology industry
- Performance tracking
- Professionalism and etiquette
- Cross-selling expertise
- Client relationship building
Certification
- First Aid Certification
- CPR Certification
Languages
English
Timeline
Account Service Representative
Navy Federal Credit Union
06.2025 - 03.2026
Daycare Teacher
Childcare Network
08.2024 - 05.2025
High school diploma -
Pine Forest High School