Cameron Hawkins
Burlington,KS
Summary
Dedicated Account Service Representative with proven experience in customer service, teamwork, and problem-solving. Reliability and financial literacy contribute to enhancing client satisfaction and service efficiency.
Overview
10
10
years of professional experience
Work History
Account Service Representative
Zinnia
Topeka, KS
05.2017 - 04.2026
- Adapted quickly to new procedures and tools, demonstrating flexibility in fast-paced work settings.
- Participated in training sessions to develop product knowledge and improve service delivery skills.
- Documented customer feedback and insights to contribute to ongoing improvements in service processes.
- Processed Annuity New Business Applications for multiple different clients including applying funds to the new contracts.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
Account Service Representative
Aerotek: Working for SE2
Topeka, KS
03.2016 - 05.2017
- Handled billing inquiries and discrepancies, maintaining professionalism while resolving concerns promptly.
- Took client phone calls from Post Issue annuity customers.
Account Service Representative
Sitel
Topeka, KS
01.2016 - 03.2016
- Assisted customers with inquiries, providing accurate information and support to enhance satisfaction.
- Processed account updates and changes efficiently, ensuring data integrity in customer records.
- Collaborated with team members to resolve customer issues, fostering a positive service environment.
Education
High School Diploma -
Burlington High School
Burlington, KS05-2003
Skills
- Client relationship building
- Financial literacy
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Calm and professional under pressure
- Reliability
- Team collaboration
- Money handling
- Customer service excellence
- Professionalism and etiquette
- Performance tracking
Timeline
Account Service Representative
Zinnia
05.2017 - 04.2026
Account Service Representative
Aerotek: Working for SE2
03.2016 - 05.2017
Account Service Representative
Sitel
01.2016 - 03.2016
High School Diploma -
Burlington High School