Amanda Jones
Reynoldsburg
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Community Leader and avid volunteer.
Overview
24
24
years of professional experience
Work History
Account Service Representative
Guardian Water & Power
Columbus, OH
04.2019 - Current
- Balanced up 15,000 unit accounts simultaneously, maintaining regular contact and professional relationships with each.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Advocated for client needs within Guardian to improve experience and increase customer retention.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Conducted regular account reviews to identify areas for improvement, leading to increased customer satisfaction and loyalty.
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
- Played a significant role in increasing referral rates by delivering outstanding service that led clients to recommend our company to others.
- Worked closely with sales team members, providing account insights and supporting the development of new business proposals.
- Cultivated strong relationships with clients to maintain long-term business partnerships and high retention rates.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and accurate billing practices.
- Assisted in the onboarding process for new Account Service Representatives, providing guidance and mentorship to ensure their success.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
- Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Account Executive
APG Media Of Ohio
Athens, OH
01.2018 - 04.2019
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Attended networking events to build relationships and identify sales opportunities.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Serviced accounts and proposed new products and services to maximize revenue.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Assistant General Manager
Holiday Inn Express Hotel Suites
Logan, OH
01.2015 - 12.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Sprint @ RadioShack
Logan, OH
04.2000 - 11.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - AMT Certification/Phlebotomy Certification/CPR
Tri County Adult Career Center
Nelsonville, OH07.2007
Associate of Science - Business Administration
Hocking College
Nelsonville, OH05.1999
High School Diploma -
Nelsonville-York High School
Nelsonville, OH05.1997
Skills
- Client Relationship Building
- Cross-selling expertise
- Professionalism and Etiquette
- CRM software knowledge
- Teamwork and Collaboration
- Customer Service
- Administrative and Office Support
- Inbound Call Management
- Sales and Upselling
- Policies and Procedures Adherence
- Customer Relationship Management (CRM)
- Call Center Operations
Affiliations
- Parkinsons Foundation Member
- ALZ Ohio Member
- National Safe Haven Alliance State of Ohio Representative
- Reynoldsburg Lions Club Board Member
- Ohio Lions Zone Chairperson
- Reynoldsburg Community Association Member
- Reynoldsburg Community Commissions Board Member
- Reynoldsburg Civilian Review Board Member-Mayors Elect
- Reynoldsburg-Truro Historical Society Member
Timeline
Account Service Representative
Guardian Water & Power
04.2019 - Current
Account Executive
APG Media Of Ohio
01.2018 - 04.2019
Assistant General Manager
Holiday Inn Express Hotel Suites
01.2015 - 12.2017
Store Manager
Sprint @ RadioShack
04.2000 - 11.2015
No Degree - AMT Certification/Phlebotomy Certification/CPR
Tri County Adult Career Center
Associate of Science - Business Administration
Hocking College
High School Diploma -
Nelsonville-York High School