Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline

Yvonne Y Cheney

Account Representative
San Antonio,Texas

Summary

Account Service Representative with extensive experience at Castroville State Bank, specializing in client relationship management and communication. Proven ability to troubleshoot technical issues and implement customized solutions that enhance customer satisfaction. Strong organizational skills and adaptability contribute to success in high-pressure environments, ensuring efficient banking operations and superior service delivery.

Overview

23
23
years of professional experience

Work History

Account Service Representative

Castroville State Bank
San Antonio
03.2020 - Current
  • Assist customers and non-customers with questions and concerns pertaining to bank and banking operations and procedures. Provide customer account information, educating on products and services. Interactions are in-person, on the phones, email and fax. Troubleshoot basic technical issues concerning debit cards and internet banking, accurately and efficiently.

Office Receptionist/RDA

Dental Hut
San Antonio
11.2019 - 03.2020
  • Assist patients by creating patient profiles and following all dental procedures in collecting and verifying dental insurance and dental codes for processing. Create and present treatment plans as well as alternative financial options catered to each patient’s individual needs. Prepare treatment room for patient by following prescribed procedures and protocols as well as prepare patient for dental treatment by welcoming, comforting, seating, and draping patient.

Guest Service Associate

European Wax Center
San Antonio
09.2017 - 08.2019
  • Assisted guests by personally attending to their requests and resolving their issues or concerns in a professional manner. Provide quality information regarding their questions or concerns regarding European Wax Center, waxing, what to expect and products. Answered phones, booked and changed reservations, and offered guests the opportunity to take advantage of Wax Passes to help maintain their frequency and satisfaction with services.

Registered Dental Assistant/Hygiene Assistant/Orthodontist Assistant

Family Cosmetic Dental
San Antonio
03.2016 - 03.2017
  • Prepared treatment room for patient by following prescribed procedures and protocols as well as prepared patient for dental treatment by welcoming, comforting, seating, and draping patient.

Photographer/Seasonal

Lifetouch Preschool Portraits
San Antonio
06.2013 - 04.2014
  • My Primary priorities were to consistently capture high quality portraits of preschool age children and staff members. I always ensured an excellent level of customer service by executing and achieving the Customer Experience consistently through regular assessment and follow-ups with clients.

Cards Specialist/Fraud Department

Kelly Staffing/Fort Sill National Bank
Lawton
09.2008 - 06.2009
  • My primary duties in this position were to perform routine, recurring accounts maintenance duties to include the examination, verification, and maintenance of card transactions and accounting data. Verified information referring to customer inquiries on certain transactions involving fraud and disputes. Prepared documentation concerning disputes and fraud initiated by third parties. Assisted Fraud Department with information concerning customer complaints initiated by unauthorized credit and debit card transactions by contacting the third parties involved and sometimes resolving the fraud/disputes.

Bank Teller / Assistant to Operations Manager

Burnett Staffing/First Community Bank
San Antonio
03.2008 - 08.2008
  • My primary purpose in this position was to perform routine, recurring accounts maintenance duties to include the examination, verification, and maintenance of accounts and accounting data. Received, reviewed and classified a variety of recurring standardized accounting transactions. Verified codes and other information and reconciled account balances.

Fresh Start Loan Processor

Fort Hood National Bank
Fort Hood
10.2006 - 03.2008
  • My primary responsibility in this position was to perform verification, credit checks and examinations on existing account holder data to determine eligibility for Fresh Start Loans. Processed loan documents and new account opening to deposit loan funds and set up recurring payments to loans.

Child and Youth Program Assistant

FRA Child and Youth Services
Ft. Richardson
12.2002 - 07.2006
  • Served as Child and Youth services assistant in the development and creation of age-friendly curriculum for children of various ages. Responsible for ensuring the quality and consistency of programming to include environment, program structure, special needs, curriculum, supportive interactions and positive social development, and oversight and coordination of activity/program schedules.

Education

Bachelor of Science - Psychology

Texas A&M University-San Antonio, San Antonio, TX
07.2024

Associate of Science - Biology & Psychology

Northwest Vista College, San Antonio, TX
01.2019

Skills

  • Psychological studies
  • Research and data analysis
  • Directed research
  • Research methods
  • Statistical analysis
  • Cognitive behavior therapy
  • Effective communication
  • Team collaboration
  • Client relationship building
  • Strong interpersonal skills
  • Multitasking Abilities
  • Organization and recordkeeping
  • Adaptability and flexibility
  • Social perceptiveness
  • Analytical thinking
  • Problem-solving abilities
  • Microsoft exchange
  • Data entry accuracy
  • Relationship building
  • Computer skills
  • Medical terminology
  • Administrative and office support
  • Written communication
  • MS office
  • Data evaluation
  • Reliability
  • Teamwork

Affiliations

  • NSLS
  • Psi Beta
  • Phi Theta Kappa
  • PsiChi

References

References available upon request.

Timeline

Account Service Representative - Castroville State Bank
03.2020 - Current
Office Receptionist/RDA - Dental Hut
11.2019 - 03.2020
Guest Service Associate - European Wax Center
09.2017 - 08.2019
Registered Dental Assistant/Hygiene Assistant/Orthodontist Assistant - Family Cosmetic Dental
03.2016 - 03.2017
Photographer/Seasonal - Lifetouch Preschool Portraits
06.2013 - 04.2014
Cards Specialist/Fraud Department - Kelly Staffing/Fort Sill National Bank
09.2008 - 06.2009
Bank Teller / Assistant to Operations Manager - Burnett Staffing/First Community Bank
03.2008 - 08.2008
Fresh Start Loan Processor - Fort Hood National Bank
10.2006 - 03.2008
Child and Youth Program Assistant - FRA Child and Youth Services
12.2002 - 07.2006
Texas A&M University-San Antonio - Bachelor of Science, Psychology
Northwest Vista College - Associate of Science, Biology & Psychology

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Yvonne Y CheneyAccount Representative