Shayla Flint
Watertown,SD
Summary
Dedicated Account Service Representative with proven skills in collections, customer service, communication, and problem-solving. Successfully managed accounts and resolved issues, enhancing client satisfaction and teamwork.
Overview
36
36
years of professional experience
Work History
Account Service Representative
The Loan Service Center
Wyoming, MN
01.2024 - Current
- Managed member accounts and resolved issues efficiently to enhance client satisfaction.
- Call members to collect on past due accounts to bring current.
- Management recognition.
- Provided consistent support to team members, fostering a collaborative work environment.
- Excellent phone communication with members.
Verification Specialist
Informdata
Kennesaw, GA
01.2020 - 11.2023
- Conducted thorough verification of data accuracy and compliance with industry standards.
- Collaborated with cross-functional teams to streamline verification processes and enhance operational efficiency.
- Call schools and/or companies to verify diplomas and/or employment dates
- Sent emails for records of school transcripts and/or dates of employment
Administrative Assistant
Trav's Outfitter
Watertown, SD
01.2010 - 01.2020
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Accounts payable and receivable
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Assisted in preparing reports and presentations, contributing to effective communication of business objectives.
- Balancing credit card statements
- Taking phone calls
- Collections for the boot truck sales
- Data entry for boot truck sales
Assistant Manager
Advanced America
Watertown, SD
10.2007 - 01.2010
- Collaborated with underwriters to ensure compliance with lending regulations and policies.
- Streamlined loan processing procedures, enhancing operational efficiency and reducing turnaround times.
- Call to collect past due accounts and help members that come in the branch to pay the loans daily.
- Customer service and phone etiquette.
Production Worker
Smith Equipment
Watertown, SD
09.1990 - 10.2007
- Operated machinery to assemble components efficiently and accurately.
- Collaborated with team members to streamline production processes and enhance workflow.
- Conducted quality control inspections to ensure product standards met specifications.
- Trained new employees on safety protocols and operational procedures effectively.
- Assembly, brazing, testing, shipping, receiving, machining, and fork lift operations.
Education
High School Diploma -
Watertown Senior High
Watertown, SDSkills
- Collections
- Client relationship building
- Professionalism and etiquette
- Performance tracking
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Multitasking Abilities
- Excellent communication
- Customer service excellence
- Phone etiquette
- Call center experience
Timeline
Account Service Representative
The Loan Service Center
01.2024 - Current
Verification Specialist
Informdata
01.2020 - 11.2023
Administrative Assistant
Trav's Outfitter
01.2010 - 01.2020
Assistant Manager
Advanced America
10.2007 - 01.2010
Production Worker
Smith Equipment
09.1990 - 10.2007
High School Diploma -
Watertown Senior High