Ariestotle Hernandez
Manila
Summary
Dynamic team leader with proven expertise in performance evaluation, fraud detection, and customer relationship management. Committed to fostering a positive work environment that enhances team collaboration and drives customer satisfaction.
Overview
6
6
years of professional experience
Work History
Team Leader
Concentrix
Quezon City
11.2022 - Current
- Led team in daily operations, ensuring compliance with company policies to maintain operational integrity.
- Trained and mentored new team members on processes and customer service standards.
- Conducted performance evaluations and delivered constructive feedback to enhance team member performance.
- Organized team meetings to promote engagement and discuss operational improvements.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members, fostering customer satisfaction and loyalty to drive retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Extreme Fraud Analyst
Telus International
Taguig City
04.2022 - 11.2022
- Analyzed transaction data to uncover fraud patterns, enhancing detection strategies.
- Monitored account activities for real-time detection of unusual behaviors, safeguarding against potential fraud.
- Investigated reported fraud cases utilizing various data analysis tools.
- Traced money trails and analyzed documents to support investigations of suspected fraudulent activities.
Back Office Specialist
Concentrix
Makati
01.2020 - 04.2022
- Processed refunds and coordinated with financial institutions to ensure timely resolution of missing funds.
- Facilitated refund finalization through effective communication, ensuring clear understanding and timely processing for customers.
- Resolved customer inquiries and requests promptly, enhancing customer satisfaction through efficient use of internal systems.
- Evaluated customer complaints to provide accurate resolutions via email in a timely manner.
Education
Bachelor of Science - B.S IN BUSINESS MANAGEMENT MAJOR IN MARKETING MANA
University of Manila
Manila10.2017
Skills
- Team management
- Performance evaluation
- Conflict resolution
- Customer service
- Relationship management
- Data analysis
- Fraud detection
CHRACTER REFERENCE
* Gerald Gelua
Position: Operation Manager
Company: TDCX
contact details: 09182772458 / geegelua01@gmail.com
*Carol Grace Jayco
Position: Executive Assistant
Company: R-II Builders Inc
Contact Details: 09151142878
*Rinalyn Francisco
Position: Executive
Company: Oraz Philippines
Contact Details: 09624362749 / rinalyn.francisco30@gmail.com
Timeline
Team Leader
Concentrix
11.2022 - Current
Extreme Fraud Analyst
Telus International
04.2022 - 11.2022
Back Office Specialist
Concentrix
01.2020 - 04.2022
Bachelor of Science - B.S IN BUSINESS MANAGEMENT MAJOR IN MARKETING MANA
University of Manila