Arieta Buredua
Islip,NY
Summary
Compassionate nurse with a focus on quality patient care, effective communication, and infection control. Skilled in collaborating with healthcare teams to enhance patient outcomes and ensure thorough documentation.
Overview
12
12
years of professional experience
Work History
Billing Customer Service Representative
UnitedHealth Group
Islip, NY
04.2021 - 08.2025
- Assisted customers with billing inquiries and account-related issues.
- Provided detailed information to customers about their accounts, including payment history and current balance due.
- Educated clients on payment options and billing procedures.
- Processed billing adjustments and corrections efficiently.
- Collaborated with team members to resolve complex billing discrepancies.
- Maintained accurate records of customer interactions and transactions.
Contact Tracer
United Healthcare Group
Islip, New York
04.2020 - 04.2021
- Conducted interviews to gather information from individuals regarding potential COVID-19 exposure.
- Documented and tracked case details in electronic health records for accurate follow-up.
- Collaborated with healthcare teams to ensure timely notifications of test results.
- Educated individuals on quarantine procedures and public health guidelines effectively.
- Maintained confidentiality while handling sensitive patient information and health data.
- Utilized technology platforms such as text messaging, email, phone calls, video conferencing. to conduct follow ups with contacts regarding quarantine and isolation status.
- Identified appropriate resources for individuals who have been exposed or infected with COVID-19.
Licensed Practical Nurse
Daleview Care Center
Farmingdale , NY
02.2014 - 03.2020
- Administered medications and treatments as per the physician's orders.
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs, promptly reporting significant changes to healthcare team to ensure timely interventions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Documented patient care and observations in electronic records, supporting continuity of care and enhancing communication among healthcare providers.
- Collaborated with nursing staff to develop and implement care plans.
- Communicated with patients, family members, and healthcare team members to clarify patient care plans and address concerns, fostering a collaborative care environment.
- Maintained a safe environment by following infection control policies and procedures.
- Adhered to facility policies and procedures while providing quality nursing care.
- Managed emergency situations promptly according to established protocols.
- Provided emotional support to patients dealing with illness or injury related issues.
- Participated in training sessions for new nursing staff on procedures and protocols.
- Encouraged a culture of safety among staff and patients of safety for patients and employees through proper identification, reporting documentation and prevention.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Assisted with admissions and discharges of patients.
Education
Bachelor of Science - Nursing
Nightingale College
Ogden, UT04-2026
Skills
- Patient care
- Medical documentation
- Team collaboration
- Effective communication
- Billing procedures
- Health education
- Problem resolution
- Infection control
- Customer service
Timeline
Billing Customer Service Representative
UnitedHealth Group
04.2021 - 08.2025
Contact Tracer
United Healthcare Group
04.2020 - 04.2021
Licensed Practical Nurse
Daleview Care Center
02.2014 - 03.2020
Bachelor of Science - Nursing
Nightingale College