Davonnanisha Simmons
Surf and Sand Lodge
Pensacola
7
years of professional experience
Coordinated daily support across healthcare workflows, including paperwork, mobility assistance, and documentation. Collaborated effectively with team members and responded quickly to shifting priorities. Managed customer support in service roles, sustained client satisfaction, and balanced communication, problem-solving, and multiple concurrent tasks. Earned Employee of the Month 3 different times for consistent, versatile contribution across varied responsibilities and hard work.
Work History
Billing Customer Service Representative
2 Years 8 Months- Explained billing options and service details clearly while supporting add-on feature promotion and additional revenue.
- Collected delinquent and past-due account balances promptly.
- Resolved billing questions by clarifying charges, payment options, and account adjustments accurately.
- Generated outbound calls to qualify prospects and identify sales opportunities.
Customer Service Sales Representative
1 Year 6 Months- Advised policyholders on coverage options, matching needs with suitable auto, home, and life products.
- Generated new business through inbound calls, outbound follow-up, and referral-based sales conversations.
- Processed quotes, applications, and policy changes accurately within CRM and agency systems.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Patient Care Technician
1 Year 7 Months- Provided direct patient care including vitals and hygiene assistance, improving daily patient comfort with measurable results.
- Administered wound care and assisted with ADLs, reducing incidence of skin issues through consistent monitoring.
- Coordinated with nursing staff to update care plans, enhancing treatment accuracy and response time.
- Documented patient status and interventions accurately, supporting timely clinical decisions and compliance.
Medical Technician
1 Year 6 Months- Administered medications accurately in line with resident care plans and facility policies.
- Monitored vital signs and reported changes to nursing staff without delay.
- Supported residents with daily living needs while protecting dignity and comfort.
- Trained new staff on medication procedures, charting expectations, and care standards.
- Protected sensitive patient information and followed HIPAA requirements at all times.
- Handled medication pickup, refill requests, and customer support with professional communication.
- Verified medication labels, dosage instructions, and patient information.
Front Desk
6 Months- Greeted guests, handled check-ins and check-outs, and answered front desk questions with professionalism.
- Processed payments, folios, and billing corrections accurately while protecting confidentiality.
- Assisted with training new front desk staff on procedures, service standards, and property systems.
- Reviewed daily reports, checked transactions, and corrected errors to maintain accurate records.
- Used strong organization to manage daily tasks efficiently while supporting outstanding guest service.
- Resolved guest concerns quickly, leading to positive feedback and return visits.
Education
High School Diploma - General Studies
- Honor Roll Student
- Perfect Attendance
- GPA: 3.2
Skills
Handled several tasks at once while keeping work accurate.
Completed medical technician certification training successfully.
Helped clients with home care support.
Completed CPR training and can assist when needed.
Supported patient care needs with attention and respect.
Provided friendly customer service to support client satisfaction.
Entered data accurately and kept records organized.
Helped meet sales goals and addressed customer needs.
Timeline
Front Desk
Surf and Sand Lodge
04.2026 - CurrentRead More
Medical Technician
The Arbors At Gulf Breeze
03.2025 - 09.2026Read More
Patient Care Technician
Your Life Assisting Facility
08.2023 - 03.2025Read More
Customer Service Sales Representative
Allstate
01.2022 - 07.2023Read More
Billing Customer Service Representative
Comcast
02.2020 - 10.2022Read More
Pensacola State College
High School Diploma from General Studies
Read More