Arif Ahmed
Brooklyn,New York
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Laguardia Community College
Long Island City, NY
08.2020 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
Sales Associate
Designer Shoe Warehouse
Manhattan, NY
08.2015 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Associate of Applied Science - Programming And Software Development
LaGuardia Community College of The City University of New York
Long Island City, NY02.2022
High School Diploma -
High School For Health Professions & Human Services
New York, NY06.2014
Skills
- Mac systems
- Desktop support
- TCP/IP
- Data recovery
- Software diagnosis
- Issue troubleshooting
- HTML
- CSS
- javaScript
- Java
- C
- C#
- Php
- MySql
- Unity Game Developer
- Web Design
- Agile Workflow
Timeline
IT Support Engineer
Laguardia Community College
08.2020 - Current
Sales Associate
Designer Shoe Warehouse
08.2015 - 12.2019
Associate of Applied Science - Programming And Software Development
LaGuardia Community College of The City University of New York
High School Diploma -
High School For Health Professions & Human Services
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