Rcardo Ocando

IT Support Engineer

SITE.CA

01.2010 - 04.2016

Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Enhanced network security with regular vulnerability assessments and prompt patch installations.
Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Increased user satisfaction through effective communication and timely resolution of support tickets.
Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Streamlined software deployment by automating installation processes for various applications.
Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
Delivered end-user training on new technologies, increasing adoption rates among employees.
Contributed to cost savings by identifying opportunities for process improvements within the IT department.
Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
Diagnosed and troubleshot hardware, software and network issues.
Configured hardware, devices, and software to set up work stations for employees.
Installed and configured operating systems and applications.
Installed, configured and maintained computer systems and network connections.
Configured and tested new software and hardware.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Tested new software and hardware prior to deployment.
Maintained servers and systems to keep networks fully operational during peak periods.